Hoosier Boy Home Improvements

I recently had 30 plus casement wood windows replaced in my home. I called Hoosier Boy Home Improvements for a consultation and estimate. Phil, the sales rep, came over the next day. He was friendly, personable and very knowledgeable. He explained the scope of the project and his price was fair. The installers were always on time, hardworking and efficient and got the job completed in no time even under less than ideal weather conditions. Overall, the entire crew did a great job!

The experience we had with Hoosier Boy Home improvements was less than desirable. I would not want any family member or friend dealing with this company. Our long process started 12/27/2017 with our in home consult and window purchase. Our project was just finished 01/30/2019. Yes, you are reading that correctly, the entire process with install took over one year. We replaced 31 Pella window units in our house. That included every window with the exception of the one in the garage which had already been replaced. We paid $31,000. I had 2 very specific requirements for our finished product: I wanted roll screens in my kitchen window units and in my living room window units so I could have a cross breeze without having to take screens in and out. These requirements were made very clear to Phil while he was at my house getting all of the specifications. My husband and I had made it a point to express our desires in those windows multiple times. Phil sent us the contract to sign through email and we signed it. There was a few back and forth contracts as a couple of them had the incorrect windows on it so we sent it back for correction. So we financed with Phil at his suggestion as we were going to wait and pay in full with cash but he wanted to close the deal as soon as possible so offered us 0% financing for 18 months so he ended up getting all of his money up front. We had no contact with Phil for months and sent email communications to him in February March and April asking the status. He replied through email stating he would check the status. Finally in May he states the windows were in after some had been broke during transit and to clear a place in the garage. We did this. In June the windows were finally started for install after sitting in our garage for a month and us parking our vehicle outside. Well our rollscreen for the kitchen window did not come in and Phil acknowledged this by coming out to the house. He said he would have that reordered immediately, it never got ordered and he never had any intention of ordering it. I still do not have rollscreens in the kitchen. We had multiple issues with the quality of work that was going into our install and stopped the work a couple of times. At one point we asked for a new contractor and Phil asked us to continue with the one we had. We had to have our bathroom window reset 3 times as it was crooked and then stuck too far out inside were the trim did not sit flush with the wall. This caused damage to our wood trim in multiple places. We made Phil aware of all of the issues we had through email along the way. Phil did not want to communicate through phone calls and took an incredibly long time to respond to emails. In September the work was finally complete by the installer so Pella and the "finish contractor" could come out and make any necessary repairs. The Pella rep was fantastic and assisted us above and beyond. The rep for ABC contracting was also fantastic and also went above and beyond. We got in contact with the Pella and ABC rep on our own. We spoke with managers for the companies and explained our whole ordeal and both companies extended much support to getting our job complete with the product they offered. We eliminated Phil from the communication chain and got so much more accomplished. I will say my husband and I are very flexible with our schedule and one of us is always home at any given time. I think had this not been the case this whole process could have been extended much longer due to availability of access to the house. So overall I would not recommend Hoosier Boy. I would absolutely recommend the product of Pella but go through a proper company to receive it.

Phil was timely, professional, and offered the best window quality for our investment property. I look forward to working with him again on our next job.

This company is professional. They communicate well in a timely manner. In addition, the work was completed well. In addition, they were clean and informative.

Unbeatable prices! Amazing customer service! We are so happy to have someone come to the house that wasn’t a pushy salesman! Our windows look Great!