AVI Windows & Doors

If you're in the market for doors installed in Blue Ridge Georgia do yourself a favor and look elsewhere. After a recommendation we contacted AVI's local rep. He didn't have time to come out and quote, rather he had me measure the two openings and send pictures. Said he would get back to me the next day. Contacted him a week later and he told me he didn't have numbers for me yet. He is very hard to get on the phone and leaving messages do absolutely no good since he doesn't respond. Reached him today and he still doesn't have anything for me. This is over 3 weeks now. When I said I'll look for a more reputable vendor he replied. "Fine". When I said I would leave an appropriate review for future customers, he told me, "Do what you gotta do". Do yourself a favor and look elsewhere.

Clean professional window installation. They inspected each window before and after the installation. They cleaned up the job site very nicely.

Sales rep had very little knowledge of the product; we had to ask for several features that should have been offered but were not. We learned about them by reading the AVI provided material. Initial recommendation on style was less than ideal. Senior sales rep stepped in to redesign which ended up working well. We had to push back on the design though, had we not done that, the doors would have looked awkward. After ordering (i.e. paying part of the bill), it was impossible to get a call back. The only call I ever got was to collect more funds. Team showed up and said that the door was completely wrong and did not fit the opening. Turns out the crew looked at the wrong opening! Door was fine; this caused a delay in the project because we had to reschedule installation. Several more installation calls and delays due to other smaller mishaps. One of the doors did not aligned and did not work well. After several service calls, I was told that I should have never ordered the door (without multi-point lock system) because it is not a good product and the door would therefore never align. Sales rep never came out again to take a look to see what might have gone wrong. This was a sizable order and I would have expected better customer service along the way. I finally realized that we will have to live with an expensive door that is not flush and looks cheap.

...Spent half an hour just looking out of my wonderful new french doors! I love them. They look so good and feel very substantial. They will weather a few heavy rainstorms I am sure. PVC is the material to go with. The installation was smooth and fast. Done meticulously with attention to detail. The crew was very pleasant and left the work area spotless. Will recommend AVI to anyone who is looking for a superior product that comes with a lifetime warranty.