Clopay

Placed my order 5 months ago and am now learning only after escalating the issue that manufacturing of my door has come to a halt. Clopay refused to to provide any details when either I or the distributer called. Sending emails week after week saying there was "no eta", the door is "not scheduled", "when we hear we'll let you know". When I phoned directly, I was treated rudely and dismissed. It's clear that customers are not valued at Clopay. When I asked for a supervisor I was asked to leave a message and someone would return my call. No return call. After all of that my distributor then received an email indicating that Clopay has lost the vendor that provides the material to make the door and that production has halted. When did production halt? How long did Clopay know? When were they going to notify me the customer that had place an order 21 weeks ago and given a $5,000 deposit. Would they have me wait indefinitely. NEVER AGAIN. If you are thinking of purchasing a garage door I would encourage you to find a different manufacturer.

We are committed to offering our clients products made by the most trusted and respected manufacturers in the industry. By providing garage doors made by Clopay, we can assure quality, durability, and attractiveness. Clopay has always supported us as a dealer to provide the customer with the best experience possible.

Clopay sent me an email asking for a review of their garage doors that I ordered in December 2020. I was advised that it would take 8-12 weeks to get the doors due to the pandemic which i understood and accepted. One week after the order, the local contractor came out and measured the three openings for the three doors that I ordered, including measurements for the high tracks since i have a tall ceiling over the garage. Everything was great. March 2021 arrives and i was notified that my doors were ready for install. However, Clopay sent standard height tracks instead of the high tracks so the contractor couldn't install. Now its May 29, 2021 and I still don't have my high tracks or my garage doors and my new construction is still ongoing because of this...I can't move anything into my new house because i don't have garage doors. A company with good customer service would've sent the correct tracks right away in March. After all, its only the steel tracks and not the garage doors themselves. Its been 3 months, and still no tracks. This tells me everything you need to know about this company and their lack of customer service. My invoice was over $5,000 and they couldn't prioritize sending me the correct tracks right away. I had to get an extension on my closing date for my construction loan because of this company, which meant more interest payments for me. Do yourself a favor and find a company that is more reliable. I only wish that I am able to review the doors themselves but its hard to do so when the company can't even complete the order after 6 months! The plywood sheets covering my garage door openings have been more reliable than this company.

I usually install these garage doors in the Bahamas and this is the best line of garage door you can buy.

The Clopay Modern Steel garage door was an unexpected feature on the NEXTadventure Show House that put the finishing touch on the home. As the architect of the home, I wanted to challenge the "standard" and bring new life to 55+ design. The house was only 40' wide with a two car garage - meaning half of the front elevation was taken up by garage so we needed a door that stood out as a design piece but also complemented the architectural style of the Modern Italian home. The company was a joy to work with and they quickly caught on to what we had envisioned for the home. Clopay's Modern Steel garage door not only complemented the style, but enhanced the home with its asymmetrical ascending window pattern draws the eye towards the front entry. The proportions of the windows reinforced the horizontal modern stonework surrounding the entry. I couldn't be happier with the final result!

We have been selling and installing Clopay products for 20+ years. It is a great product that adds value to any home. There are a variety of options that will fit any budget.

I'm very happy with my new Redwood carriage garage door! Excellent service and workmanship. Thank you!!!

We are a custom home builder well known for their designs & quality homes, and have used Clopay - The Gallery Collection Ultra-Grain doors for a number of projects. We were very impressed with the high quality and look of the doors; the warmth and high-grain makes it hard to tell it is not a wood but steel door. The doors fit in very well with the architectural look of the homes. We will definitely be using Clopay again.

Cameo Homes Inc. has worked with Clopay Building Products for many years. We are very satisfied as a luxury home builder and we've had many satisfied homeowners who love their garage doors. Clopay provides a very high quality and detailed product. Those who work at Clopay are very personal to work with and take pride in what they do. They have products that work well for modest homes up to the very high end homes as well. In the event of any issues with the Clopay product they stand behind their products well. The garage doors they manufacture are built very solid and tough. They have a great selection of door products to choose from in many styles and colors. We would highly recommend using Clopay Building Products.

Epic Development installs Clopay Building Products on a variety of our homes. Being a semi-custom builder that is know for cutting edge design, it is very important that all elements of the home find balance both functionally and aesthetically. Many of the lots we build on are narrow and require a front loaded garage, thus the garage door will be one of the buyer’s first impressions and must enhance the overall architectural style. Clopay has extensive product offerings which makes the design process much easier. We have used many of their products including the Avante, Cypress and Reserve Wood Collections. Epic Development has also used the Avante door, with insulated glass, as an exterior living room wall creating a seamless transition between indoor and outdoor living areas. When the door is closed, another benefit is the huge “window wall” that is created. Builder’s Specialties, our local supplier, and Clopay were extremely helpful during the design and installation process, and the home received critical acclaim from local realtors and buyers. Additionally, our experience is that Clopay doors are manufactured with excellent craftsmanship.

We have been installing Clopay garage doors for over twenty years. They provide the best value for our customers as far as quality of construction and design. The craftsmanship is something we stand behind and greatly appreciate as we want to make sure our customers have maximum value and selection. Not all garage doors are created equal, and you can see the differences in Clopay with the construction and the finish. In addition, they stand behind their service and are the only garage door manufacturer with the Good Housekeeping seal, proving their commitment to quality of product.

I specified Clopay garage doors on a garage makeover project on a historic Boston area home. The owners wanted carriage house style garage doors to fit the home*s architecture. Boston winters are harsh on any exterior product, but especially wood. So they chose Clopay*s Coachman Collection doors, which look like wood but are actually made of insulated steel and composite. The Coachman is a popular alternative to a natural wood door because it*s durable and low-maintenance * it won't rot, warp or crack. I was impressed with the construction of the doors. Details like the coped edging and the wood grain textured composite overlays make it difficult to tell that they are actually steel. They are the focal point of the new garage and instantly increased the curb appeal of the home. Clopay*s online design tool made the door selection process so much easier because the homeowners could see the doors on their home before they placed the order. Even before the doors arrived, they were confident we had made a good choice.