Summit Fence

Sloppy Business Practices This is an end to end review in my dealings with Summit Fence of Acworth. In April of this year, we contacted Summit Fence for an estimate for which Daniel D. promptly came out. We were impressed by not only their almost all positive reviews on many review sites but their knowledge as well and therefore selected them to install a fence for us. We selected an aluminum fence which they estimated at 214ft and worked with our HOA for approval and subsequently scheduled the install on May 23rd. The morning of the install, the installers showed up on time, took the time to walk through everything that was going to be done, and proceeded to install the fence. With regards to the installers, they were great, courteous and did a great job overall. Normally, I would end my review here, but what happened next greatly changed how I view this company. As the install was wrapping up, I went out to the installers to drop off the check for the remaining amount (minus the $1000 deposit I paid weeks earlier) and noticed there were several panels still left on their truck. Now I understand it is normal to have excess material for when a customer abruptly changes their mind and adds to the order, but none of that occurred here. I asked the installers if they installed 214ft or was it less to which they replied, it was 7ft less. I then asked if I pay the entire amount and they return the overpayment or do they adjust it to which they called into the office. The person at the office texted them back a new amount that was $147 less (so my math being $21 per ft) that I in turn paid. After the installers left and after a brief downpour of rain (lucky for them), I still didn’t think I received the footage I paid for and measured the fence three times and got 193ft each time. The next morning on May 24th, I emailed Daniel to explain, and he agreed to come out and remeasure. The next day he came out and measured 197ft (not going to argue 4ft, but is much less than what I paid for), and said he would have the office return the overpayment. On June 14th, having not received any further correspondence from Summit Fence or a check, I reached back out to Daniel to which he responded the next day saying he would find out what is going on and get back with me. He did not. On July 11th, I emailed Daniel again explaining that it has now been 7weeks and no resolution to this and I asked to speak with the Owner. On July 13th, Daniel called and said that he thought it was squared away and apologized for the miscommunication then proceeded to say that they already accounted for the new footage on the day of the install. I then explained to him that on that day it was believed the footage was 207ft, not 197ft, to which he stated that there was no price difference between the two. Daniel then stated that Summit overpaid me $1.52 (he chalked it up to an inconvenience fee) and stated that they could return the scrap to me (I am fuming at this point as I never asked for the parts back). After explaining to him my position, he agreed to speak with the owner and reimburse me $210 (the $21 per foot amount times the ten fewer ft). I asked him to contact me once that was done so I could anticipate when the check would arrive. Did that happen – no. On July 24th, I reach back out to Daniel again to which he replied: “I spoke with our company about this right after you called. I apologize that someone has not contacted you yet. We will resolve this right away. Thank you for your patience.” Still nothing. On August 8th, frustrated that it has now been 75days since Summit agreed that I overpaid, I threatened legal action if they did not resolve this issue. On August 14th I finally received the check – no call, no email, no apology, nothing. At this point, I cannot in good faith recommend Summit Fence. While the installed product is great, the company handled this situation completely unacceptable. I have had several neighbors ask about our new fence seeing how it is the only one in our large subdivision (all others are wooded) but instead of promoting this company and earning them more business, I simply explain the issues I went through in hopes they look elsewhere. And for the owner who is reading this and does not believe this is true, I have all the emails from Daniel and welcome a discussion with you so that this type of sloppy practice does not happen to anyone else. And for all those who reviewed this company favorably, do yourself a favor and measure your fence and see if you too overpaid.