Fenced Up

Hello Mr. Matheson..

This is David Weeks here, the owner of Fenced Up and I apologize that you were unhappy with the work we completed at your home. I do however believe though, it is only fair that you are honest with your comments. Here are some more facts that I’m sure you are unaware of based on your review.

To begin with, I was the one that personally met with your wife to measure the fence. She told me that you wanted vinyl fencing and I sent you a formal quote On February 13, 2019. I never asked her if she wanted it to match the neighbor, only what she wanted and that was what was quoted. You can review the original quote and see that lattice fencing was not quoted. You are correct that we sell this type of fencing and we would have been more than happy to install lattice fencing for an additional price for you if that is what you wanted.

Next, as also mentioned above, you were sent an original proposal before work was started. If you need another copy, please let us know and we would be happy to provide this.

Next, you mentioned in the review that no one was there when we installed the vinyl fence. This is not correct. Mrs. Matheson was there and spoke often to the installers as they were installing the fence. And, we also did not complete everything in the first day and came back a few days later to add the gate strap. When I asked Mrs. Matheson about why she did not say anything to the installers about the type of fencing, she mentioned that she did not know that it would be an issue. I’m sure you are unaware of that fact and would not have stated that no one was there when we installed the vinyl fence if you knew that.

Next, once again as stated above, the strap that was installed was not for a repair but is a standard part of the gate and what we do on all vinyl gates for support. That is actually what we came back to install a few days later after the initial installation. Mrs. Matheson was also there that day and did not say anything about the fence style at that time either.

Next, though irrigation lines sometimes do get cut, we were not aware of this and had no problem making that repair for you once you made us aware of the issue. Many times lines are mistakingly cut since we are digging in order to install your fence. As of this review, this has of course been repaired.

As far as unanswered calls, both Tanya at our office and myself spoke with Mrs. Matheson about this issue. Once we knew of your desire to change to a lattice fence style, we sent you another invoice for the additional changes. The lattice fencing is considerably higher, but I told Mrs. Matheson that I would do what I could to it for a fair price. If you need me to resend you a copy of this estimate, please let us know and I will resend to you.

Your statement of waiting over a month for a response is inaccurate and very unfair. I apologize that your primary concern was that you wanted a different style fencing than you were quoted. As I had already mentioned previously, we would be happy to change it out for only the additional cost of the material. This is the quote you received within a week of your concerns.
Feel free to contact me if there is anything else we can do .

Sincerely, David Weeks