Zinz Design & Selection Center, Inc.

Issue: gross negligence, poor quality, shoddy workmanship throughout, carelessness to the point of fraud. -from day one, poor communication and mistakes plagued the job site. -Numerous water issues arose from the construction process, including ignoring a live water drain that directed run off water into my new foundation, poor grading, no footer drains, forgetting that they laid drain pipes in the ground that directed water to original foundation, attaching new gutter drain to disconnected drain pipe, not investigating where the existing drain pipes lead, installing a water weeping system incorrectly that serves no purpose, improperly installing drip edge, allowing water to go behind gutter. -Installed porch roof with poor / careless methods using inappropriate fasteners (drywall screws outside ), flashing over original siding, missing flashing, no ice & water shield, causing rain & ice to leak behind the porch roof and into basement. -tear off & replace roofing shingles- neglected to remove old flashing, neglected to install ice & rain guard and re-flashed right next to old, then screwed J-channel to flashing, creating a 3 inch gap behind the siding that allowed wind driven snow and rain behind flashing I have video of water & ice running behind the porch roof and onto the porch. created significant water issues in basement and allowing repeated water saturation of structural wood and sheathing. Zinz made an attempt to address some of the items above, but their remedies were dysfunctional. I will not allow them back on my property due to demonstrated incompetence from Zinz's crew and their subs. There is a careless culture prevailing at this company. The owner never contacted me... ignoring this debacle completely.

Everyone from the start were great. Mande, Lisa, Ralph. Phil , Barney and Kyle were prompt. Respectful . Easy to work with. It is nice to work with a company and their employees who actually follow through and finish the job . Everything was well coordinated and got done on time. Thank you so much for making this project hassle free

Zinz put new carpeting on our stairs and in our basement. They cleaned up after themselves and the work was done very well!

Covered all wood trim on cape cod home. Zinz construction ( Bob and Nathan) very knowledgeable, helpful, timely, neatly...always extremely satisfied with all their work completed at our home. I recommend Zinz for peace of mind.

Extremely poor customer service, rude and very unprofessional staff. After paying half down the third week in April for one room of carpet, had to repeatedly call about when the carpet would arrive, installation day, times for installation, when carpet installer would arrive on day of installation. Times given for arrival varied greatly. Mande the salesperson had many instances of amnesia. The carpet was installed: May 19, 2017. We paid Zinz for furniture to be moved to basement. The installer moved the frames, told us his hands were dirty and had us move the 12 large cushions that went on each piece. They installed the carpet fine. But neglected to tell us they put a hole in our wall with the carpet stretcher. Once we saw the wall hole we called Zinz, they were closed. We left a message with their answering service, the next day we did the same thing. We spoke on Saturday to Crystal the interior designer and then followed up with several emails. Had a contact with Barbie who told us we'd have to wait for our salesperson, Mande, who wasn't due back until Tuesday. Then we were told their guy would come out to fix it in a fuzzy voice message to which we called back to say our painter would do it since we were in a time crunch, because again, Mande wasn't there....heard nothing back...no bill, no email, no phone call despite having our phone numbers, emails and address. In a letter dated May 30, 2017 six days after the installation and no bill from them in the mail, no phone contact besides the voice mails referenced above, and not one single email or text we received a threat for a mechanics lien to be placed on our property. Their installer was supposed to take the balance payment, but he left in a hurry. (Probably because of the hole). Not one single request for the balance or even for the balance minus the work for the hole. We immediately called Barbie, whose name is one the letter. Instead of recognizing 1) we did not have a bill yet and weren't sure of the new total given the hole 2) only 6 business days had passed since the May 30 date on the letter 3) legitimate attempts to contact us weren't employed... instead they send a rude letter. Barbie accepted no responsibility for herself, Mande, or Zinz and their handling of a matter that could have been easily rectified, instead argued that the $100 our painter charged to come to our house twice to spackle, sand and paint with the correct paint was too much. We should have "known" to pay them. Even though our attempts to speak with Mande ended in voice mails. She would not let me speak with the owner or agree to have him return my call about my conerns. Maybe since she heard we'd already sent a check, minus the $100 she didn't care to listen or try to end on a good note. Possibly the owner could have averted this review. Their poor response to their mistake is not at all what anyone should expect from a business that deals with consumers. A good company will do a bit of research before sending a rude, ill-timed letter. Check credit scores, check linkedin. Don't alienate people who would gladly pay. If the customer looks like a deadbeat, then after a bill has been ignored, if 10 business days, or even 7 have passed maybe THEN THE THREATENING LETTER, but please spend the time on the front end ensuring you are a reputable, goodwill company doing all YOU can when you leave a hole in a wall then disappear for a few days. Look at the events from the customers' point of view. If we had this much trouble over one room of carpet, I can't imagine what would happen with a larger renovation of any sort. No quality control at any juncture. This place used to be owned by someone more reputable and customer oriented. The hassle was definitely not worth it.

Replaced bath vanities due to water damage in Master bath and upstairs bath. Insurance covered the cost. Found the sales person helpful and the other staff friendly. Cabinets arrived in a timely manner.