The Floor Trader

I went in to this specific place to pick my flooring and tiles for my new build because they are a sub of my builder. The project manager wasn't available that we were told to go see. He was on vacation. So we dealt with someone who said they were the son of the owner. He took all of our information and choices and said that he would give it to the project manager person for specific dimensions and measurements for a quote. Weeks went by. No quote. I called for the owner's son and he wasn't available. Then I asked for the project manager. He wasn't there either and wouldn't be for another few days. Still don't have a quote. So I email today (a little over a week later than the phone call) and ask for a status. I get told that my builder has the quote. I ask for it and he says I have to get it from the builder. What? You can't give me the number? Like I have to get it from the builder? What if I was purchasing it on my own. Would I still need to get the quote from the builder? Seriously? Now I'm looking for different floor people when I'm in crunch time.