Floor Coverings International- Bergen County

We worked with Mark at Floor Coverings International North Jersey to redo floors throughout our home spending a lot of money on carpet and luxury vinyl planking. Initially, Mark was responsive. There were multiple issues with the installation process, but he was willing to make it right. Fast forward less than a year a babysitter spilled a protein shake on our "stain master" carpet. Despite immediately having it professionally cleaned the stain did not come out. I contacted Mark to file a claim under our warranty and he was completely unresponsive. We were extremely patient, but after months of no response notified others in the company in the hopes they could help us resolve the issue. No one from the company will respond to us. It is disgusting. We paid top dollar for our flooring and were told this company has a good reputation for customer service. BUYER BEWARE: THIS IS BAD, BAD COMPANY. Terrible customer service.

I am totally satisfied with the work on the hardwood floors in my home. Floor Covering International completed my entire 2nd floor, first floor dining room and 14 stairs in two days. The guys were very professional, courteous, protected my walls and furniture and offered to help move the furniture. The floors are flawlessly beautiful. No complaints, just compliments!!!! Thanks!!

Great company. I dealt with a Greg purdy in sales and the whole process was simple,fast and I'm thrilled with the end results of my flooring. Two thumbs up

I signed my contract for new carpeting in the living room and hallway, and a new wood kitchen floor. The work was done two weeks later, but not completed. I called my salesman, David Cortez and told him that I wasn’t happy. Moldings at the corners were high and low, and saddles were missing in the kitchen. The main problem I was concerned with was that a huge scratch (18 inches) was scratched into the side of my antique secretary. Long story short, I was promised that a furniture refinisher would be sent to fix the scratch. And that was the end of it. I never heard from Floor Coverings International again. Don’t let this company fool you. The worst customer service I’ve ever run into. And that includes the owner of the company, Mark McTiv.

I have been dealing with Floor Covering International in Bergen County for a month, and the level at which they have been lying and jerking me around has been unreal. I bought house in which I needed flooring done in three rooms. I set up a consultation/estimate the day after closing. The person who was supposed to be managing my job, David Cortez, promised that he would be there to supervise the job and that he looks over the job after it's finished to make sure we're satisfied. My husband and I felt confident in the fact they would get the job done effectively. Two days later (Thursday) I get a call from David stating that my materials had been ordered and should be arriving my Monday, so we would be able to start the job Tuesday. Fabulous! I thought. He said he would be in touch Monday to confirm. Monday rolls around and no call. My husband calls after hours (b/c we expected to be receiving a call). Apparently the floors for one of the rooms didn't arrive, so we rescheduled for Wednesday. A little annoying that they didn't touch base, but not too big of a deal. Again, we don't hear anything Tuesday, so we call that evening to confirm they would be there Wednesday. David told us he would be coming Wednesday and would call us in the morning to let me know. At about 11:30am on Wednesday I get a call from Peter (at this point David disappears because he was apparently on vacation). Apparently, they were still waiting on the floors for that 3rd room. Peter also informed us that the flooring would need to be acclimated for at least 48 hours prior to installing, which was news to me as they never mentioned anything about acclimating the floors and I had no idea that was even necessary. So basically, I was completely lied to. Peter stated everything should be in Thursday or Friday and they would deliver everything. Thursday I get a call that the floors were in and they would deliver it later that day. They drop off what I thought was everything they need. We schedule the installation for Monday. Peter arrives Monday with the guys who will install the flooring. Unbeknownst to me, I was informed that the floors for the 3rd room were still not in (I thought they were delivered Thursday with the others??) so they only were installing floors in the two others rooms. The guys finish the two rooms. Peter, who was apparently the "supervisor" of the job, was at my house for probably a total of 20 minutes of the 6 hours these guys were there installing the floors, and not at all to check the job they did. I'm not sure how that constitutes as supervising. The floors look great, but after they leave I realize there's marks all over one of the floor of the rooms. They come back a couple of times to remove them (turns out they were rubber mallet marks). No idea who would just leave after a job like that without cleaning that up. Finally my floors for the third room come in. Stupidly, I decide to let them schedule to install the flooring a couple of weeks later. To cut this story a little bit shorter, they change the date on me once or twice before it gets confirmed they are coming today. Supposed to show up between 8 and 10 and nothing. I call David (who was suddenly in the picture again after the first floors were installed) and it seems like they booked me for tomorrow and they're not coming today. Big surprise. At this point I am done with them and would not be having them install the floors. TLDR: Got lied to about when they were coming to install, when my floors would be in, and what would be installed. There is an extremely lack of communication and coordination between the workers and the office. These guys apparently seem to think that everyone has all the time in the world to sit around and wait to see if they may or may not come to install their floors. I would probably be 50 times more pissed if I wasn't off the summer and had to take off 3-4 days.

Floor Coverings International is a top of line company from the service to the product, first class all the way. I would highly recommend Floor Coverings International to anyone who is looking for wonderful customer services from utmost professionals. My floor has never looked better!

Mark was great H started and finished the job within the agreed time. The results were beyond me and my wife's expectations. Mark and his people were excellent. The tile floors looks like a million.