Benton Integrity Roofing Systems

Benton integrity roofing did my home on 2018. In 2021 we did a major home renovation and discovered some areas demonstrating active leaks. Unfortunately we had some dormer work performed in the meantime and they were happy to void the 20 year guarantee on their work even though the problem areas were no where near where the dormer work had been done. I had two outside paid inspectors document that this was shoddy work. I paid $90k only to have their work be discovered as sub par by my team and then have them throw some leagalease clause in the warranty in my face and tell me good luck. 90k, 20 year warranty and the work was done incorrectly and failed within three years. Stay away from these crooks.

- After all of the owner of the company basically called me until I would speak with him and not only made things right but gave me dinner at the Chart House. I have changed my review to 5 stars. I contracted Benton to replace my roof. My rep Kirk seemed nice and we managed to get through all the documents and down payment and scheduling with no issues. They called the week prior and said they would be out 7/3/2017 to complete the roof and it would take one day. The workers arrived promptly and as soon as we had all of our cars out of the way they began to work. It was loud but I was off for the holiday so I stayed home and completed a lot of food prep etc for a party we were attending the next day. The roof noise seemed to stop around 2:00 but we could hear them still outside. We had to run to the store a little closer to 3 and we came out of the house and no one was there. they had cleaned up their materials and there was a large trailer parked in the driveway. We have plenty of parking so I didn't think much of it or the fact that no one rang the doorbell or said anything or asked any questions before they left. The next day we were getting ready to start packing the car for the party and we realized the trailer was parked less than a foot away from the garage. There was no way for me to open the garage door. The door has a huge padlock on it and is not a rolling door so anyone looking at it would know you would need some room to open the door. My driver way is long and wide and can accommodate several vehicles so there was no need whatsoever to park the trailer this close. When I texted my rep to have them at least come pull the trailer away from the garage he said that it wasn't even Benton's trailer its the trailer of a subcontractor they use. Is that any sort of reply? I hired Benton, what they do from there is still their responsibility. We use third parties where I work and I am for sure responsible for whatever the company I have hired does. He then explained he was out of town and couldn't do anything and the man from the other company he was calling never answered. So finally, two hours late for the party, and with none of the $400 worth of supplies we had purchased months in advance (huge pool floats, an umbrella, a tailgate tent and a compressor) we went to the party. People where disappointed to say the least. And I now have all these things I couldn't use that day and I am unable to return because of the date they were purchased. When I mentioned all of this to my rep he said you knew there would be a trailer on property. I said yes, I just didn't know you all would park it against my garage. That part was never discussed. He never replied after that. I then contacted the company in writing via their web site to complain about the issue and see what could be done. No one ever replied to my email or called me. We are now over a week out from the work being performed and no one from Benton has even contacted me to resolve this and collect the final payment - which is also impeding my reduced home owners insurance rate - one of the main reasons I had the roof replaced. I can't express how disappointed I am. I guess I should have read their reviews on here first. To try and resolve the problem they offered me $400 - and to give them all the huge pool floats etc and a receipt. So instead of trying to make up for my 4th of July they ruined they just want my pool floats. Awesome!

Absolutely horrible experience with Benton. Turned an already unfortunate situation having to get a new roof into a complete nightmare. After hiring them, they arrived almost a month after their estimated date to begin work. They did not cover my pool (which was in the contract) resulting in me spending hours sweeping gravel out of it to prevent my pump from being damaged. They did not provide us with a hazardous weather mitigation inspection (part of the contract) until AFTER they received payment (yet again, refusing to fulfill contractual obligations until after payment is extremely shady), and they damaged part of my eaves in the process. The cherry on top was the damage to my driveway. When they initially came out they collapsed a good part of my driveway and refused to fix it or have someone come out and fix it. Once i threatened legal action through a lawyer i have access to, they immediately started to play ball and had someone come out and fix it, but even then it took them well over a month to get him out there. Before the damage they caused was even fixed, the project manager began harassing me almost daily for payment on the job. Keep in mind, all this time they still had not fulfilled all contractual obligations AND had not repaired the damaged they caused yet were harassing me to pay for the job...absolute. nightmare. Shady, borderline illegal practices, and they don't follow through with any promises they make. STAY. AWAY.

After a number of calls, the president of the company came out and spoke with me re our leaking roof. After I explained exactly where it was coming from he actually went into our attic to inspect and also onto the roof. He had his employee come back out and they finally fixed the source of the leak. Took a couple of visits but he was very professional and determined to find the source and fix it. Very happy with his attitude and the results.