Caitlin Wilson Textiles

Very poor customer service. Returned an item to them and they flipped it back saying I had to follow Houzz rules for returns. They could have sent a respectful note asking me which option I'd like: exchange, a refund ( the returned items were undamaged in any way), or an explanation for their need to send it back to me. Never had this experience with any other firm and I do a lot of internet shopping.