Accent Wall Customs

This professional designer sent us a photo to print for his client. We printed this photo exactly how he asked and expedited it to his client, by request bypassing the sample and proof stage, as she needed it in just 3 days from the time of order. The print came out beautiful, but apparently his client thought it had a pink undertone and was unhappy. This designer then filed a case with PayPal stating it wasn't what was ordered in an attempt to be refunded in full. When a professional designer sends us a photo for a client and opts out of the proof/sample stage, we are certain that the designer is fully confident that the image is exactly what his/her client wants. When printing an image from screen size to over 10 feet, there would be no way for us to know whether or not the image had a slight undertone in an area without printing it in its entirety, doing a series of proofs from all areas of that image. We have perfect color matching lighting and use only the highest quality Pantone lighting systems and are absolutely certain there was no pink undertone. We extensively photo every order prior to shipping and we provided these photos to this designer. It very sadly came down to us having to threaten to report this designer to the Board of Interior Design for us to recover the hundreds of dollars that were frozen in our PayPal account. He has since left us awful reviews on any venue he can and continues to be unbelievable unprofessional and untruthful.