Timeless Closets and Cabinet Makers Inc

We are deeply disappointed in your dissatisfaction with our services and we apologize for any inconveniences that we might have caused you. It is in our best interest to provide high quality custom carpentry services in the most convenient manor required for executing our quality of work and in doing so, strive to keep our customers happy while working through “custom” projects that are not necessarily pre-packaged for efficiency over quality. Because of this, our projects require additional planning and attention to detail not common with “out of the box” organization systems you might find at your local home improvement centers. Again, our goal is to provide a high quality end product that will fit perfectly to your home, provide excellent use, and long-term durability. On rare occasion we do have projects that might extend beyond scheduled timelines and on these occasion we prepare our customers before hand, providing a new estimate on time, while additionally offering add-ons or change request at no additional cost. In this particular case, we did our best to accommodate you for your inconvenience by providing free shelving and free crown molding in addition to a large discount on finishing. Our discount for your inconvenience combined with our “acquaintance” relationship led to this particular job being done at an exceptionally great value.

We are very hopeful that we can find a way to improve your first experience with custom cabinetry work of this type, while proving to you that we are as “timeless” as our name and many past clients have known us to be over the years. This is one of many, many projects that we have been a part of and we openly share photo samples of our work across online networks as proof of the high quality work we produce.

We don’t claim to be perfect, but as a small specialized shop, we value our name and our customers greatly. We are hopeful that any potential customers that might read your review will understand that this is one important job, with specific issues that are not a proper reflection of our long-term work success. Our business and it’s owners have worked hard in this industry over the years and offer many other positive recommendations to help nudge those who might worry about our quality of work and customer services.

If you’d like to discuss your specific issues further, we’d ask that you please contact us directly to discuss how we can ease those concerns respectfully as this is an isolated incident that we’d happily correct.

Thank you,
Timeless Closets