Overall, a pretty bad experience. I was looking to install glass doors between our living and family rooms, so the family room could sub as a guest room when needed. The project is in our home in South Florida, but I work up North. As a result, I wanted a company that could handle the whole project soup to nuts. I spoke with Alex, who was upfront that they don’t do the construction to support the structure; however, he told me that he would be able to bring in a contractor to do this. He would send me an invoice for their work and arrange for a subcontractor and that would be priced separately. I made it clear that I did not want to manage the project. The day of demo, Alex and his father in-law came to demo. He told us then that he didn’t have a crew to build the necessary supports and that was on us. His contract was just for the demo and putting in the doors, not building the support. And while I knew this, we had a specific conversation the rest would be taken care of. Unfortunately, we had already put down 50% and had to go ahead and then scramble to find a contractor. We found one, had him do as instructed by Alex. When they came to hang the doors, it was clear the support was not enough. Alex claims that he never told us or the contractor what to do, but that’s totally incorrect. So, we brought in a second contractor to do the work correctly leaving Alex and team out of all conversations, as they were not fully aware of what needed to be done for support. When they did install the doors, they damaged a floor tile, which we were told by our contractor would cost about $5,000 to replace given the complexity, Alex compensated us for $250. In the end, the doors were put in, the support worked and it’s done. The whole project was a hassle, cost us quite a bit and I would not do it again, at least not with this company. If you opt to deal with this company, I would recommend that all conversations are summarized in written form and then have Alex sign off. This guys verbal words are worthless. While we felt like we had clear and open dialogue, Alex would claim those conversations never happened. In the end, I would recommend going elsewhere.
