Thomson Air Conditioning

HIRE THIS COMPANY!!! I have dealt with many companies of all sorts through my life and this is by far one of the best I have ever had the pleasure of doing business with. I first contacted Brandon (after reading many reviews on many companies) to request a bid for the installation of a new HVAC system in our newly purchased first home. From our initial contact, Brandon was wonderful. We emailed back and forth and he answered every question I had (and believe me as a first time homeowner there were MANY). He was extremely patient and explained everything in a way anyone could understand. He gave us a more than reasonable bid and did not try to upsell us on a system that we really did not need. We had another company who came a very close second with their bid, but it was Brandon who sold the deal with his amazing customer service. When his crew arrived, they showed much care to our home, always laying down drop cloths to catch their mess and cleaning up afterward. His guys worked VERY hard in the hot attic and around our home each day. They respected my request that if they were not vaccinated for COVID-19 to wear masks while inside our home. Brandon is a big nerd when it comes to his work and his work product (he told me so himself ;). His work and the work of his technicians is impeccable. Due to one of his technicians sustaining a back injury and another one getting laryngitis, our job was understandably delayed a few days. Brandon was apologetic and was great at communicating with me about the time table. His crew got everything done and Brandon actually came to help complete the work himself. They took extra care with everything they did and it really showed in the end. I had both our electrician and the HERS testing technician comment on what an amazing job they did on the installation. "Above and beyond..." Yes indeed! When you are investing thousands...it is music to your ears. I would hire Thompson ten times over.

Thomson Air Conditioning installed an air conditioner and new furnace two years ago. Every one that I dealt with, including office staff, were knowledgeable, professional and friendly. They finished the work in one day and left everything cleaned up. Also, explained how to work thermostat. They were like family. I would highly recommend their services.

Fantastic company all the way around! From start to finish, it was a pleasure to work Thomson. This organization's commitment to customer service is not just lip service. I am someone that appreciates responsiveness and punctuality. Thomson never failed in that regard. My initial consult was with Jason Bickal. Jason arrived on time and seemed genuinely interested in my needs. In other words, I wasn't just a "sales call" for him. Jason walked me through the proposed install answering all my questions along the way. In fact there was a point during the consult where I asked question that he didn't immediately know the answer to (SoCal gas red warning tagged one of my pipes and didn't tell me why). I asked Jason if he knew the cause of the "red tag" and he had an idea but to be sure his office to get the accurate information. After the install within 24 hours I received a written proposal from Brandon. The proposal was very detailed and precise. It contained everything Jason and I had discussed. This showed me that everyone at Thomson is on the same page. I booked the job and an installation appointment was booked. On the morning of, Danny called me to give me an estimated time of arrival. Danny and crew arrived on time and ready to go. They walked me through the install to make sure we were on the same page. I had to leave to work but felt comfortable with the guys there. They called throughout the day to give me an update and ask me questions regarding the install. As promised they finished in one day and cleaned up after themselves! I was happy to see my house wasn't a mess. Here's where their service went from great to over the top awesome. A few days after the install I noticed something cosmetically that I wasn't pleased with (placement of coolant lines). On a Sunday I send an email to Brandon, the sales manager and cc'd Jason. Knowing that Brandon was out on vacation Jason gave me a call Monday morning. I know many employees/companies would have just passed the buck and said, "this is Brandon's problem, let him deal when he gets back." That's not the case with Jason or Thomson AC. I spoke to Jason about my options and he reassured me something would be worked out. Shortly afterwards, I also got a call from Josh the owner to talk about my options and he seemed genuinely interested in making sure things were worked out. Ultimately, Daniel and Austin came back out to my place to look at the coolant line placement. They did a great job of breaking down my options for new placement of the coolant lines. Ultimately things were left unchanged. I don't write many reviews. In fact I only write reviews if you're business is terrible, or as in the case of Thomson, your business does a fantastic job going above and beyond the norm. In short, I recommend Thomson AC 100%

Thomson AC saved our burning hides last year during a Fall heatwave. We have an older unit that honestly needs to be replaced, and that's all another HVAC company would tell me when we were visited to get a quote. Wouldn't even think about repairs. So I called Thomson. A technician came out and took a look at our unit. He was on time and clean! They all drive a big Thomson van that I see all over OC, so I can see they get lots of business. Anyway, he took a look at our old work horse, gave us a quote on replacement parts (which weren't cheap), gave us a little break on the price and did not pressure us to purchase a new unit. I would absolutely call them again if my AC breaks again, and if I'm looking to upgrade in the future.