N-Case Heating & Cooling

DO NOT USE this Guy. Baker installed an under sized AC unit with multiple issues. After calling him multiple times to fix the issues he stormed of my property without a word, frustrated because he cannot diagnose the issue. He then sent a fellow HVAC gentleman he knows, to identify my concerns. The first thing out of his friends' mouth was "why is it under sized". I had a separate HVAC company do a diagnosis and they also said the unit is too small and identified bad braze welds with a leak. Baker will not answer calls and now I'm working on getting my money back. Please don't make a mistake and use this company.

Bacer is fantastic. He knows his business inside and out and I highly recommend.. he explains his pricing and everything that he does.

I not sure how this person stays in business. I was buying a house and lining up contractors for work around the house well before the closing. In the case of the HVAC we agree on the price and units both verbally and in writing 30 days prior to closing. 2 Days before the install he sent a text late in the evening saying " Im cancelling the job" with no explanation. I tried to call, no answer. The next day I called from another number he answered and once he figured out who I was, again " I just dont want to do it" was the response and he hung up. I was left to find another contractor short notice and now had to wait this project to start, delaying other basement work. Once I explained this to the contractor I ended up going with he mentioned that this guy is known for not properly registering the units he installs and in some cases is not certified to install certain units which voids the warranty your are supposed to get. After this experience and what I found out I would be very wa

Prices are not bad, but his customer services skills are atrocious! I called him Wednesday morning to schedule an appointment for today (Saturday) for him to service four heaters/two AC units in my building. Forget his people skills on the phone, yikes! Do yourself a favor and hire someone that cares about earning your business and is responsible. The owners name is Baker and he and his company are a waste of time!