Goode Air Conditioning & Heating, Inc.

I paid them to replace a $3600 air handler in my attic this summer. At least $600 more than other quotes. I didn't seem to have any issues until my light bills were nearly double for two months. They offered a service call but only during the hours of 8am-4pm, stating that nights and weekends were reserved for emergencies only. After trying to work out another arrangement, Valerie Grace became extremely rude and belligerent. I eventually had to take time off to be home during those hours. Here's where it really get horrible. The Goode Air technician discovered that the issue was that the Goode Air installation technicians DIDN'T PROPERLY SET THE BLOWER SPEED TO HIGH. Meaning it was working a lot harder and longer to cool, i.e., higher light bills. I'm thinking, great he's done. BUT, he then checks the outside unit which is not under warranty and tells me that a part has failed due to the blower now pulling more amps. And that it would cost me $201 (Goode Air Price) to fix it. I looked up the part, and it only cost $10. I called and spoke with Evan Lewis, Goode Sales manager and explained the situation. He got aggravated at the even the notion that his techs would work for "free". Mind you, the AC unit is under their 1 year service warranty already. So they couldn't charge me a trip charge for it and had to find another reason. I explained that we could compromise and Goode not pay the difference in my light bill, but just replace the $10 part at no cost to me. They refused. The technician then wrote on the invoice that "the customer assumes responsibilities for the damages". I refused to sign it. I'll be reaching out to the owner and potentially seeking legal recourse. They do everything they can to woo you in the beginning, but their service is absolutely abhorrent post installation. I recommend spending your time and money on a more reliable and reputable company.

I had Goode Air Conditioning come into my home to repair my air conditioning system. In my opinion their performance was substandard this lack of attention caused some water damage to my ceiling. They will not take responsibility for the damage they caused. I would not recommend using Goode Air Conditioning to anyone.