3 valoraciones para Homegear Australia
We apologise for the lack of communication between our staff members, it is something we are definitely trying to improve. In regards to the bath tub, the exact dimensions are shown on the website as well as on the photo you you have attached. On another note, eBay does allow negative feedback and allows you to rate the purchase out of 5 stars.
We thank you for your feedback and will definitely take on board to improve our services and customer service.
It's unfortunate that you feel this way and for this we are deeply sorry. When you brought back the taps, we were happy to refund you and even had you write down your details so we could refund you that day. You had also asked us when you would get the refund, we told you 'today' and that we'd process the refund 'now'.
Everything had been pretty much sorted already, banking details were taken down and it was only out of sheer luck that we opened up the packaging to have a look at what you meant by the sizing of the tap and how it was not suitable for your current plumbing that we found water coming out of it which meant that at some stage, the tap had water run through it.
Due to this, and only this - we were not able to refund you as this meant that the tap is now considered 'used' and was not in the same condition as when you purchased it.
If we had accepted this return and sold this to another customer, they would've opened it and find it to have water leak out it, they may think that they were sold a used product as why would there be water leaking out of it if it is brand new.
We are very sorry that you have had a bad experience with us and will reflect on this to improve and better our customer service.