hawkins walk in tubs and remodeling

This outfit performed a remodel for my elderly in-laws. The entire installation and remodel was one giant fiasco and they seemingly took advantage of an elderly couple. First they ordered the incorrect model walkin tub. The model was the incorrect color and orientation, but they offered my in-laws a replacement toilet to compromise. They managed to convince my father in-law that they would be able to install the water lines in the outside wall of the home without worry of the lines freezing with the incorrect orientation tub. Prior to installation, requests were made for specific tasks to be done. Such as light fixture locations and options to be competed for the job. Several items were not completed, some were poorly done, and others required rework to be done by Hawkins. During the install, made several cosmetic damages to the walls and trim of the bathroom as well. It took several requests after the install to have them repair the issues, most of which should have been correct by the employees during the install but weren't noticed until I visited and inspected the work done. Shortly after the install, my in-laws found that the wall pipes had frozen. The pipes installed in the outer wall were not insulated as agreed upon. We contacted Hawkins and it took 2 weeks for them to come out to install insulation. While installing the insulation, they attempted to bend the tubs outer cover back instead of removing it while adding the installation, resulting in the cover breaking. Hawkins placed an order for a new cover. It's now been 3.5 months later and they've yet to install it. Throughout this entire ordeal Hawkins maintained a very poor workmanship, poor quality, unprofessionalism with personal excuses, and total lack of commitment to their customer.

Did a incomplete and unacceptable job on my bathroom. He did not install fixtures promised, and did poor work and has sent someone out two times, but there is several problems he won't come out and fix. He sets up a date to come out but no one showed up.