Bifold Doors, Custom Exterior Doors, Custom Interior Doors, Door Sales, Exterior Door Installation, Interior Door Installation, Sliding Door Installation
Zonas de trabajo
Astoria, Belleville, Bergenfield, Bloomfield, Borough of Bronx, Brookdale, Cliffside Park, Clifton, Dumont, East Newark, East Orange, Elmwood Park, Fair Lawn, Flushing, Fort Lee, Ft Lee, Garfield, Guttenberg, Hackensack, Hawthorne, Hoboken, Jersey City, Lodi, Lyndhurst, Mahwah, Manhattan, Montclair, New Milford, New York, North Bergen, Nutley, Orange, Palisades Park, Paramus, Ridgewood, Rutherford, Secaucus, Teaneck, Union City, West Orange, Woodland Park, Wyckoff, Yonkers, Chicago IL
Due to non standard sizes, purchase of the doors was under a contract with strict terms and conditions such as, the order was final, cannot be changed or cancelled. Cancellation was possible, if the products did not confirm to technical specifications, was different from description.
Color/finish of the product is a very subjective matter. Statement in the contract says:
Color Disclaimer. Despite every effort to accurately duplicate each product's color/finish/texture when scanned to our website, actual colors may vary. Due to monitor and/or video card differences, subtle variations in color and surface texture may not be fully revealed. Therefore you need to be certain that any slight variations occurring between the actual color, and the representation on our website, will be acceptable. It's a customer responsibility to verify the product color/finish/texture by any possible means, such as ordering a product(full or partial), finish sample, visiting a store.
Before placing an order, customer received a sample of a door jamb and door casings. Whether it was sufficient or not, buyer made a decision to make a purchase. Later on, after receiving a product, Alla complained about door slabs been different in finish from door jambs and casings. Our statement is that a door slab, jambs and casings are made in the same material, whether they seem glossy or not. It can be easily demonstrated. That is a reason why Alla was refused a full refund.
The other two reasons were not the main for requesting a refund, however.
In response to the order been delayed. The products were shipped next day after full payment was received.
There was a portion of order damaged during transportation. Transportation is performed by a third party company. It's a very unpleasant thing when something gets damaged during shipment, but all goods are insured and we are responsible for it. Alla was offered a replacement or partial refund. Replacement was not accepted because of the main reason - doors were not glossy.