1520 Main Street
Springville, UT 84606
Bifold Doors, Custom Exterior Doors, Custom Folding Doors, Custom Interior Doors, Custom Retractable Screens, Door Painting, Door Repair, Door Sales, Exterior Door Installation, Interior Door Installation, Pet Door Installation, Sliding Door Installation, Sliding Door Repair, Trim Work, Weather Stripping, Custom Doors, Custom Office Furniture
Zonas de trabajo
American Fork, Benjamin, Elberta, Lake Shore, Lindon, Mapleton, Orem, Palmyra, Pleasant Grove, Provo, Spanish Fork, Springville, Vineyard, Wallsburg, California, Texas, North Carolina, Florida, New York
I am really sorry to hear about your poor experience speaking with our representatives. I am here to help if there is anything that I can do. We will address the kind of inappropriate manner that this was handled. We want to make sure that you feel that we care about your problems and can help you find an answer to fixing them. Could you provide reference to your order, and I will take a look into this and see what ways we can offer assistance to get you a solution?
Thank you for your time and honest response-- we take this very seriously.
We apologize and have been working with the Houzz team to send you replacement slates for the ones you received damaged. This is not the quality that Rustica Hardware strives for and we stand behind our product. Which ever pieces are broken, cracked, and chipped we are happy to replace. If you have any issues with gaps when assembling the door please follow the instructions and use a rubber mallet to tighten all the pieces together. If you have any questions along the way please reach out to our customer service team.