Solid Wood Kitchen Cabinets

Sadly I would not recommend Solid Wood Kitchen Cabinets as their after sales service leaves much to be desired. Everyone makes mistakes but it is how they handle them that defines a business' attitude to their customers. I ordered 2 of the same worktops from them to be delivered to a tenant. As requested my tenant checked for damage and had them put in a dry place. When my kitchen fitter came to fit the 2nd worktop (that had been leant with its face against a wall) it didn't match the first one. This error caused a great deal of difficulty as Solid Wood Kitchen Cabinets were closed on a Saturday (when it was convenient for my tenants to have the kitchen fitted). I ended up buying a correct worktop from B&Q and delivering it myself for the kitchen fitter to come back and fit on the Sunday (at extra cost). Solid Wood's response was to the collect the incorrect worktop and refund the cost for one of the worktops. But instead of refunding the delivery fee straight away, they have referred to the small print in their terms and blamed me for my decision to source the correct worktop myself without giving them the chance to do it. My tenants were talking about having to be put up in a hotel until their kitchen was finished and my kitchen fitter was fully booked all week. I did not have the luxury to make any other decision in response to the situation that their error had put me in. Over 2 months later, I have still not received a refund for the delivery charge, nor any acknowledgement of the difficulty their error placed me in, nor any attempt to improve their procedures and check for similar errors in the future. All in all it has been a terrible experience dealing with them and I would not wish it on anyone else.