byCOCOON

Totally disfuntional products! The Tiny taps water flow will take about half an hour to fill up the bath. Plus they leak non stop! Worst buy ever! After spending thousands of euros in this taps I am can’t wait to replacing them for any other brand mid range that will actually allow a comfortable use of the bathrooms. As for the bath, the material is made of, is very hard to clean. It’s like this products were designed for a photo shooting and never have a customer confort in mind! Never in my life regret a purchase soo much as this one

We are very dissatisfied by the products of byCocoon & Piet Boon. They deliver at very high prices so it shouldn't be an exaggeration to expect some quality in products delivered and some customer service. Sadly nothing less turned out to be the truth. Parts of the products broke, faulty installed with wrong materials or not at al delivered because of unavailibility. And no leniency or understanding shown by the company. Don't count on any level of customerservice for the money you have paid, It's barely existent. The minute you've paid its your problem. They don't respond or very very slow, they don't come up with a solution and we've to coninuously message them to solve the problem. The mechanical parts are ONE YEAR AFTER ORDERING still not exchanged. Its a real travesty. BEWARE! Never buy there any stuff. Unless you value their "quality".