Artisan Pool and Spa

A while back we hired Artisan Pool and Spa to build our pool & spa. We have absolutely nothing but good things to say about the quality, craftsmanship and service that we received from this company. They delivered on time and in budget. After the project was complete they made sure we understood how to operate our pool. We recommend anyone looking to build a pool and / or spa to hire Artisan Pool and Spa !!

This was one of the worst building experiences of our life. The pool was supposed to be finished in 4 months... total it took almost a year. Artesian told us that they use workers that work exclusively for Artesian pools. This was not true. I would have to call the office to ask when their crews would be back. I would get the response..... what do you mean they are not there..... there would be up to 3 to 4 weeks that workers would not show up at a time because they were working on other projects. No supervision of their subcontractors shoddy work. Just had the UV unit go out and was told by the installer that it was installed incorrectly. The supply pipes are to small for that unit. The in pool filtration system has never worked properly. Please look around and talk to people who have had pools installed before hiring a pool company.

Please shop around. Ask for several past clients and call them. Ask for photos and contractor references. Anyone can have a large portfolio of contractors, but it's having good relationships and results with clients as sell as contractors that tells a good company. Mike did not stick to the contract, provided a vague contract, and did a bait and switch on materials. He added more to the written contract than he gave us in the estimate, told us our heater was good, then installed a new one before he announced to us we would need a new one. The old one was fully operational. Worse, they installed the propane heater right next to our a.c. compressor and right beneath a bedroom window and vent. A licensed Plumber was NOT used at all. Dangerous exhaust fumes could be sucked intonthe ac compressor and ahould be a minimum of 3 feet from the ac compressor. Dangerous propane can also leak into the comoressor, window, or vent. No hime insoector or insurance company would have approved it. OSHA work place standards were blown out of the water, creating dangerous yard for workers, ourselves and our dogs, no local ordinances were adhered to as a contractors standard. Since we are rural they clearly chose not to maintain known and current safe building standards. We fired them. If Mike Kane had spent even part of the effort he spent on asking for payments ( in his personal name ) towards quality of work and contracted work, we would have given him a chance. Mike wastes no time paddung the expenses, but will try to sweet talk his way out of contracted responsibilities. Then the threats from.Mike started. Liens, Sheriff, etc. I cannot recommend ARTISAN Pool and Spa of C B & K Enterprises, llc. Now i have to spend money MOVING the concrete pad for equipment, plumbing, and electrical. I forgot to mention our negative edge was installed backwards and will spill copious amounts of pool water onto the ground!! Good bye Trees amd Landscaping. UPDATE: I paid Mike Kane of Artisan Pools $48k in less than 2 weeks' time, including $24k for gunite. I got this letter from an attorney for the gunite sub contractor company about 8 or 9 weels later. He DIDN'T PAY THEM!!! That put MY PROPERTY AND MONEY AT RISK FOR HIS FINANCIAL MISHANDLINGS, AS WELL AS HIS FAILURES WITH OIR POOL! I just learned today that the contract stated I needed ONE pump, yet he plumbed it for TWO. One being the circulation pump and the second necessary pump would be the one for the negative edge return. Its clear I5d have had to pay for that ON TOP of the contracted work, equipment, and labor. One more additio al way of pumping up the price he quoted me. This is unacceptable that hed miss a vital piece of equipment necessary to accomplish the pool remodel he was hired to do.

We just finished our dream home and Mike and Artisan Pools did our pool. He was involved from the very beginning and worked with us in a difficult terrain and setting. Our pool turned out AMAZING! Everyone who come to our home comments on what a gorgeous pool it is and the setting is incredible. Mike and his crew did a really great job and we would highly recommend him and his company to anyone who would ask us. Thanks for doing such a great job.

It disturbs me that I even have to write this review, but I'm in hopes to save someone else from a lot of grief. Without going into great detail, this was & is probably the worst experience we have ever had. 6 months later our pool is complete, but definitely painful getting to this point & we are still waiting on a couple items. Mike Kane is unprofessional and out of touch on his projects. My advice is to you is shop around! There are responsible & reliable pool builders in Boerne, unfortunately, Artisan isn't one of them. Sherry Woodlee Boerne, Tx