SmartFurniture

I found their recommendations to be extremely helpful and their customer service was exceptional. The merchandise was exactly as described and really helped put the finishing touches on the remodeled room. I will definitely be returning as I move down my "projects" list.

Purchased a Steelcase think chair off Smart Furniture as an open box item. The item had some issues on arrival and I contacted Smart Furniture and Adam took care of my problem hassle free. Few months later my arm rest on the think chair was coming apart, and I emailed Adam just wondering if it was a problem he can fix for me. Adam again took care of it no questions asked, had a pair of new armrest out to me from Steelcase. 2 years later in 2013, my backrest on my chair has seem some wear and the upholstery was coming off its backing. I emailed Adam once again based on the previous ABOVE EXCELLENT customer service; he did not disappoint. Promptly responded to my email and got my chair approved for warranty, all in less than 48 hours from the 1st email. I just have to say that I've never had such good customer service purchasing anything, ever. I remember back in 2011, I was seriously doubting spending so much on a chair, but Adam's service has made it worth every penny!!! Big 5 stars for Adam!!!

This company is truly a class act. I had a problem with an item I had purchased and emailed them about it on a Sunday evening asking for a replacement or refund. Incredibly, I heard back from them with a personal email almost immediately asking for photos of the problematic item. Within a short time after emailing them the photos, they responded that, since the item was unsatisfactory, they felt I deserved a full refund rather than a replacement and attached a prepaid return label. Such ethical behavior is quite rare these days. It's great to find a company that stands behind its merchandise to this extent. Hopefully, more companies will come to realize this is how to win customer loyalty. Kudos to Smart Furniture!

Have purchased three full rooms of furniture over the past year - all custom order, in-home delivery. Ultimately, the overall price was very competitive for the volume purchased. Still about half of the order to receive, but SmartFurniture has been great to work with. The delivery company lost two pallets from first shipment, but the issue was resolved promptly and professionally by SmartFurniture. All upfront questions / concerns have been timely addressed, usually within hours. Would highly recommend SmartFurniture. Also, can’t say enough good things about Melanie Silva, VP of Sales. Her level of service, professionalism, and attention to detail are among the best ever experienced.

I purchased a desk chair for a client and it arrived on schedule. There was a slight problem with one of the edges which was a result of shipping. The customer service at Smart Furniture could not have been more helpful. All I read about their fantastic customer service was absolutely true. The chair was replaced without question and the client is very, very happy.

I can't think of a company that offers better customer service than SmartFurniture.com. They are EXCELLENT. I ordered an Eames chair through them that had a slight defect and they bent over backwards to correct the issue to my complete satisfaction. Their return emails were extremely prompt, and I felt like I was conversing with a real person. I never got those "out of the manual" answers to my questions. FANTASTIC service and my highest recommendation!!!!

After visiting the Smart Furniture Chattanooga store, researching online and elsewhere, we found exactly what we wanted and ordered furniture through the store. The sales team was so helpful and knowledgeable about design, fabrics and products. The queen Asher Bed is both modern and minimalistic, with natural wood that goes with vintage and traditional pieces. The Michael sofa from Younger is a mid-modern style and so comfortable for both entertaining and lounging. It looks so great in the room. The furniture arrived perfectly on time and we had a very pleasant experience shopping with Smart Furniture. We would highly recommend them.

The representatives at SmartFurniture are some of the most helpful people I have dealt with. I had a very strange issue with a shelf I purchased from them, and they quickly solved, and replaced the shelf! They're fast at replying and incredibly helpful. I would recommend SmartFurniture.com to anyone looking for unique and affordable housewares.

I use smartfurniture.com for most of my furniture needs at home and at my offices. They have the best selection of modern and contemporary products that are available to ship quickly. Best of all is their customer service. They are responsive and eager to help in any way possible. Their design services are top notch. Just send them a floorplan and their interior designers will fill your space with tasteful and functional options. Highly recommended!