Recreation Unlimited

Avoid at all costs! The owner refused to cover property damage! I had a fairly positive experience up until I had to have my new hot tub serviced due to a few installation hiccups. My hot tub is recessed below my deck so I have a removable framing around it. In order to service the hot tub, the framing must be removed, along with the hot tub's front panel. Unfortunately, their repair tech Theo left us with two deep gouges in our brand new composite deck when he mishandled the framing. The day before the incident, the carpenter building my deck did an inspection of his progress with me and my wife. We combed it over and found no reason for concern. About twelve hours after he left, the next person on our deck was Theo, Recreation Unlimited's hot tub repair technician. I knew he was here because I heard a loud bang. I believe this is when he dropped the framing, which weighs 80+ lbs and has sharp metal reinforcing beams on the underside. I immediately went outside to check to see if everything was okay. Concerned about damage, I returned shortly after he left. It was immediately apparent: we were left with two fresh, deep gouges in one of our PVC composite deck boards. After several email exchanges with Recreation Unlimited's service department, we were asked to provide a quote for repair. Our builder explained that due to the fact that our boards are clipped in like tongue and groove flooring, it would require a two man crew two full working days to remove every board until they reached the damaged board. It's labor intensive. His estimate came out to be $1200 ($250 in materials, $950 in labor). The payment was to be made directly from one company to another, so I had nothing to gain. Alicia, their service manager, quickly responded that our contractor's estimate was "unreasonable" and declined coverage. At my request, this issue was escalated to the owner, Carey Riley, who stated that I needed to prove that Theo damaged my deck otherwise her decision was final. Well, this is a tricky thing to prove. A security camera wouldn't pick up on the gouges; I would have needed high resolution slow motion video or something crazy like that. After some consideration, I responded with what I believed was a reasonable offer: a signed statement from me, my wife, and our contractor (who represents a multi-million dollar company) stating that the gouges were not present prior to Theo's arrival. I added, "Since you're the one asking, do you have any other ideas for how I can prove this to you?". She replied with, "... there is no way to provide proof of something that did not happen. No., I am sorry a signed statement will not make a difference. I am sorry but my decision is final." So, there we have it. No matter what amount of proof I could provide, Recreation Unlimited was never willing to repair my property damage. Consider their service department's work "AT YOUR OWN RISK" or better yet, take your business elsewhere!

We ordered a playset from Recreation Unlimited and the customer service was fantastic! From sales to setting up delivery to actual delivery and installation, their entire customer service team was understanding, compassionate, and overall just great. They are an awesome company to work with and have your best interests in mind when getting your kiddos set up for excellent outdoor playset.

Everyone at Recreation Unlimited was easy to work with and accommodating. The hot tub was delivered as scheduled and the delivery personnel was both knowledgeable and professional. The hot tub is absolutely amazing and everything we wanted!

Rec unlimited had the best price and did a quality installation of our new b-ball goal. We would highly recommend.

Our new basketball goal is great! We were replacing a 25 year old model and the crew did a great job of removing the old one and installing the new one. Sheila in sales was great to work with and made things very easy.

I shopped around for a company to help me design and create a hot tub space. Recreation Unlimited was there for me every step of the way and my final cost was thousands under the competition! Jackie Santucci my sales representative helped me make the right choice for my small space and provided excellent customer service and support. Mike and thier delivery team and concierge Ryan went above and beyond on the day of delivery to make sure everything went smoothly. I highly recommend this company. I am 100% satisfied with my purchase.

Excellent job! Looks great! Best looking basketball post and goal on our street. I am confident we will enjoy this for many years to come!

Excellent product and price point. The salesperson, William, answered all my questions professionally. The installers did a great job, and the project was completed very quickly. I’m extremely happy with my Gorillia Goal.

I custom-ordered a garden shed from Recreation Unlimited in Noblesville, Indiana, and was extremely pleased with the entire process. The shed was built to my specifications and delivered a week ahead of schedule. The quality of the shed is exceptional and the delivery went smoothly, even though I live 75 miles away. Great company to work with!

Easy to install and now the kids can’t stop playing! I would definite order again with this company in the future.

Recreation Unlimited builds a high Quality product, The employees are trustworthy and courteous the young man spent nearly an hour making sure that my shed was level. I would recommend this company to anyone !

William was so helpful in listening to what I wanted from a hot tub. He didn’t try to pressure me in to buying more than what I wanted.