Deck Restoration Plus

I am rating them because they are the worst communicators. Never call back or update you on anything. had 3 scheduled appts and no show on all 3. When you call to follow up they just tell you they will call you back. The work they did was good when we finally heard from them

The only reason I'm giving this company one star instead of zero stars is because they originally built us a beautiful deck. The deck was completed in November and, therefore, has not been used yet because of the cold weather. During the winter, one of the posts cracked. Upon calling the company, I was told that the new post would be ordered and that it would be replaced. The men replaced the post while my husband and I were both out. We were not told that they were going be at our home working on the post that day. Upon inspection, we saw that the new post was not the same as the original. It did not mash the other posts, and it is smaller than it should be. Because of the incorrect size, caulking was used to fill in the space that was left after being installed. The caulking has cracked and caved it. The men also left white caulk marks on the new black aluminum railing. When I initially called the company about this, I was told that someone would come out and take care of it. Nobody did. I have called the company 7 times now, and I have sent an email with pictures, but there has been no response to my calls or my email. We paid a very large amount of money for this deck, and it is already damaged without yet even have used it.

Do not do business with this company, after almost 2 months they have been out here twice only taking our deck apart and have not returned. After us putting the huge down payment for the work that has not been done. Meanwhile we have tried contacting them but have gotten no answers and no replies after waiting and waiting. You could hire a way more motivated and reliable company to get the job done. If i could give negative stars i would.

Do not do business with this company!!!! They take on more work than they can handle and they have more excuses as to why they do not show up every day. It is 5 months later and I am still waiting for them to complete the job they said they would do. Save yourself the aggravation and money as they are one of the most expensive companies out there.

you are thinking about using this company to build you a deck, let me save you the time, DONT DO IT. When Adam Dunlop came out, I told him I needed the deck complete before 7/14. This was on 4/22. He said "no problem" "we have plenty of time" the contract was signed on 5/16. I had 3 other quotes, they were 10-12% more expensive then the other quotes, however the other companies told me they would not be able to get the job done by 7/14 because they had other projects booked. This was the main reason I selected this company. The 50% deposit check was cashed the day they received it, shortly after 5/16. From 5/16 to middle of June, I kept getting the run around "waiting for permits" On June 21st I went to the construction office, no permits on file. I called back to the office and explained. Adam finally called me after repeated left messages. He had the nerve to say " they must have lost it" really? Come on. Anyway, he went and dropped off the drawings on 6/22. Permits were reviewed and paid for on 7/5. I had multiple conversations with Adam explaining I need it done by 7/14 because we are going on vacation out of the country. He said it would only take 4 days. Building started on 7/10. It failed inspection because what they built did not match the drawings for the footings. Adam said this was no issue. Delayed the project by 2 days. 7/14 comes and the deck was no where's near completion. We go on vacation, Adam communicates over text messages it will be complete before we get back. We got back and it was still not done. I asked for the owner Evert to come out to speak about the issue. No response. I even provided a solution to make things right. They did not want to accept that. They came back with a proposal for money off a maintainece contract, really? The situation is bad and you want to sell me another service. My yard looks horrible because they did not level the dirt around the footings. I have not been able to use my pool for 4 weeks. This has been the worse experience I have ever dealt with from a contractor and I have been through plenty of projects such as new roofs, heater and air conditioning, bathroom remodel etc. The communication to the customer is horrible and inside the company is just as bad. I have tried phone, text, and email communication, with no luck. I have tried face to face, with no luck.Once again, if you are looking to do a deck, look else where. Do not waste your hard earned money with this company, they do not value you.

At this point, I am giving zero stars. The process started with a 5 star recommendation from a good friend. Mr Adams came and met me promptly and we scheduled replacement of my deck. New deck was installed in May and then the waiting and customer service issues began. It was several weeks before the stain was applied - July. That required numerous phone calls. The company claimed that weather related problems caused delays all down the line. I remained patient. Shortly after staining, discoloration in the deck boards appeared and came through the stain. I called and emailed again for weeks before someone finally came on September 1 to take a look. One section of deck board was replaced and has never been stained (it is mid- November). There have been numerous emails and even more phone calls - never returned. I am preparing to take legal action. I have had a deck that is unusable from the middle of May until the middle of November. Apparently once my payment in full was in hand, my job was unimportant and I am not deserving of a phone call, satisfaction or apology. I have not been ranting and raving - only cordial, but am at the end of my rope.

The finished project is very good. However, it takes a long time for the process to be completed. The miscommunication between all of the departments was frustrating and it required a lot of work from me to tell each tech that came out what was supposed to be done. They are unable to tell you when they'll be out to do each part of the project, so it's impossible to schedule if you want to be home to make sure everything is getting done as you want... which I'd recommend. Also, if you have small kids (as I do) I wouldn't recommend this company. My deck was raw for a long time and the kids ended up getting a lot of little splinters. I could have kept them off for a day or two, but there is so much time between each part of this process that it's unrealistic. I wish that the process was more concise and scheduled better, because their quality is very good and the techs that came out to my house were very nice and professional.

I recently attended the two day deck restoration course and came away with an abundance of knowledge and confidence. Everette Adams is clearly one of the most knowledgable and best in his field and he relays that in this course. His passion for wood restoration makes the course enjoyable as well. I can't imagine anyone offering a better course. Well worth it!

Great company! The customer service received and value is second to none. They take the guess work out of "Did I hire the right person?". If you want your deck done right, give them a call!

My experience with Everette Adams highlights the kind of business man he is. Beyond being the best at his profession, Everette is a very helpful business owner. Other companies may do good work, but to have a person working for you that is respectful and helpful is priceless. The worst thing in the world is hiring a company that is not relatable and doesn't listen. Hiring Everette and his company eliminates that. If you want the best Quality work in the business as well as great service and client care, this is the one.