Architectural Concrete Design

STAY AWAY!!!!! ACD poured my concrete pool deck in April of 2022. In August 2022, we noticed areas were not level, edges around stone work were not clean, corners were "sloppy", and there were areas where the concrete was beginning to wear and crumble off. We contacted ACD several times, and at most, was able to talk to the receptionist and was told the Service Manager would call back. He never did, despite several calls from us. We started calling again in March of 2023. Again, the receptionist would not connect me to anyone so I was only able to speak with here. She gave me a number to send pictures to and said she would share them with the Service Manager, who would get back to me. He never did. I reached out to her several more times. Finally she told me she showed the pictures to the Service Manager, who said there was nothing they could do to fix the issues....furthermore, she told me the crumbling was "normal"....Normal for a less than 1 year old, 20K pool deck???!!! I am flabbergasted. I have sought the advice of other companies to see what needs to be done to fix this. I am told by each and all that ACD did not pour or finish off the concrete properly and I am likely looking at paying an additional 10-20K to have this fixed....and my biggest frustration is that ACD is not even willing to speak with me. Rather they collected our money, poured the concreate and ghosted us...so clearly they do not stand behind their work, and when they know they did a botch job...they just go radio silent...interesting way to run a company!

The ACD team was great to deal with. They were professional, flexible, and reliable. Their team met every milestone throughout our project as promised. Steve was great with offering multiple design options and advice. Our project consisted of renovating and expanding the existing pool deck and front walk. We would absolutely use them in the future.

These guys are awesome. Super professional and really know what they are doing. Our sales guy Steve Groch was extremely knowledgeable. In fact, to our surprise he provided us with two renderings of what the walkway would look like so we could choose one. No other competitor I contacted did this. He also had some great ideas as well. I told him I wanted a little space for my wife to place some plants and he worked it into the design beautifully. Another thing Steve did was when they came to excavate they accidentally cut thru a Verizon line. Steve called me and advised of situation and then took it upon himself to contact Verizon to come down and make the fix. That's problem solving. They provided a booklet on the different stages that would occur (i.e excavating, pour, etc.) and the scheduling from the main office was flawless. I even had the opportunity to meet some of the different guys for each step and all were very professional and knowledgeable. The job was competitively priced as I secured several estimates from about 3-other contractors. The price, service, quality, and organization were all excellent. This was one of the better improvements to my home I have made and ACD was an excellent excellent choice. Visitors who are aware of my walkway before comment on how beautiful and improved it looks now. Great job ACD, Chris, and Steve. This review was well deserved!

We had such a wonderful experience working with them! From start to finish, everything was done so professionally in a timely manner. Even when we had a problem with the slippery surface, they came out right away and fixed it free of charge. We cannot say enough about how thrilled we are with our new patio and front walkway.

Very easy process to engage; great execution of the job and always on time. For the next project I'd hire ACD again.