Yard Transformers, Inc.

Thank you Jay for hte kind words. It was a pleasure Transforming your yard.

We have never worked for a client named Rebecca Armstrong . Obviously Kristie A Spadaccini of Julington area did not want to use her real identity. Client sent several emails, one right after another with various comments. When spoken to by homeowner, she was extremely rude, stating we did not complete project per contract. Hydrangeas were installed under large tree with very large roots. Explained from beginning it would be difficult to install. One hydrangea plant had to be shifted due to that, thus not being evenly spaced as others. Informed that as they all grew, they would eventually grow together. One of the flowers was leaning over the grass line due to a large bloom on a small branch. She wanted that shrub moved so her husband would not mow over it when mowing yard. Again, I explained about the roots. I offered to move it but she needed to let us know where she wanted it.
Tree that she mentioned was to be trimmed up so that they could walk under it and not get hit in the head with the branches. No mention of even cutting off a roof. Prior to completing task, we walked the client over to the Japanese Blueberry and discussed what her expectations were. That scope of work was completed as such. Other items were completed by us that their previous contractor failed to do correctly. Trees were cut down, roots ground up by others and debris was left in piles and on top of plantings. We removed that debris, and trimmed back the damage caused by others at no charge to client.
During this phone conversation , client was extremely rude, hostile and demeaning towards me. I did tell her that we would come out to take care of these items, requesting her availability. She said August 2 would be fine, which was the next week. When I explained that we had another project scheduled for that time and the next three weeks were booked with projects, I asked for other dates so I could see what days we would have a team completed early enough that would allow us to get there. Client was hostile and shouted she wasn't waiting three weeks . She will just do everything herself . The conversation was ended at that point.
We pride ourselves in Customer Satisfaction, and our 5 years of being in business, we have over 383 very happy REPEAT clients. Customer Service is very important not only from the contractor, but also from the client.