In my experience, finding a residential contractor for any services that will be up front, honest, and professional is a challenge by itself, but finding one who also does a fantastic job and stands by their work is like my 3 yo daughter finding that pink unicorn she's always looking for.
I was referred to Jonathan and Verdant Grounds through one of his design colleagues and he was immediately responsive and professional. If he said he was going to be there, he was; if he said he could do something by a certain date and time, he did. I was amazed at the service level, the communication, and the quality of the work.
I had initial design ideas for a small courtyard at my rental townhouse, and he implemented the ideas with a more practical and economic solution that exceeded my expectations. We aren't talking about retail sales here, landscaping and hardscaping is conceptual and not an exact science. During the installation we had to make some changes, or substitutions rather. Jonathan did an excellent job of working the problem and coming up with a better solution, which impressed me because it showed he cared about the end result and overall product, and not just getting paid.
Which brings me to the icing on the cake. Despite the stellar service and the beautiful result, the cost was extremely reasonable. Especially compared to the level of service, quality, professionalism (or lack thereof), and the price quoted by his competitors.
The greatest compliments you can ever receive in professional services are referrals and repeat business. I have already referred Jonathan and Verdant Grounds to several friends and neighbors in Deep Ellum, Lakewood and Highland Park, and I have already had him come out and redo (less than a year old) landscaping done by a competitor around the pool at our residence in Lakewood.
I read the one negative review about Verdant and what I can offer in rebuttal based on my experience is that as a home owner, I may think I know what's best for certain aspects of my home, but truth is, I'm not a landscaper, nor architect, nor plumber. We have no way of knowing that our preferences are reasonable or even workable. Problems or issues are going to be a part of the equation sometimes, and how the players involved respond can determine the outcome. When Jonathan encountered an issue that resulted in a slight delay due to product availability, he communicated the issue timely, took responsibility for it, gave a revised timeline, and stuck to it. Delays, defective products, and even installation miscues are going to happen sometimes. I found Jonathan to be extremely professional in the way he communicated and implemented the solution. That to me spoke volumes.
Lastly, Verdant has gone above and beyond in addressing warranty issues. I have been happy with their responsiveness and the efforts to resolve minor issues before becoming major ones.
I will continue to have Jonathan and Verdant Grounds do all my landscape design and installation work.