White Stores

Name: White Stores
Address: Unit 8, Capitol Industrial Centre, Wickford, Essex, SS11 8YW, Reino Unido
Telephone: +44 333 123 5235
Rating: 3.2

15 valoraciones

Empresas de mobiliario y decoración

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Sobre nosotros

White Stores - The Outdoor Living Department Store is one of the UK's largest independent online retailers of garden furniture & accessories. Our extensive range includes the latest Rattan garden furniture designs, sofa and dining sets, parasols, gazebos, outdoor lighting, American-style BBQ grills and smokers, patio heaters, all-weather covers, artificial trees and Christmas decorations. We also offer contract furniture services to the commercial sector, supplying furniture to hotels and spas, pubs and wine bars, golf clubs, restaurants and cafes, service stations, care homes and many others. Please call or e-mail us for a free, no obligation quote for your business or organisation.

Servicios prestados:

Furniture Delivery

Zonas de trabajo

Wickford, Oxford, Enfield, Colchester, Ipswich

Categoría

Empresas de mobiliario y decoración

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2 Proyectos

Alexander Rose - Ocean Relax Hut Daybed

Maze Rattan - Kingston Corner Sofa Dining Set - Brown

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Detalles de la empresa

Nombre de la empresa

White Stores

Número de teléfono

+44 333 123 5235

Página web

www.whitestores.co.uk

Dirección

Unit 8, Capitol Industrial Centre
Wickford, Essex SS11 8YW
Reino Unido

Seguidores

15 seguidores

Enlaces redes sociales

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Credenciales

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15 valoraciones para White Stores

Más reciente

James

Extremely poor customer service. After placing our order we received a dispatch email saying that someone would call us in 2-4 days to discuss a delivery slot. However, we never received a call or any communication about this. We then called them multiple times to just be fobbed off saying they would look into it and would call us back. This never happened. We called a total of 4 times and eventually our order was delivered. But only because we persisted, not sure if we would have ever got it if we didn't call them. But the poor service doesn't stop there. They have delivered two of what we ordered. So we now have a large crate just sat in our garden. I have emailed them several times to come collect it but again no response.

10 de Julio de 2023

Usuario de Houzz-308623396

Terrible customer service who lie to customers, have every excuse in the book. We waited 4 months for furniture which was listed as in stock, deliveries booked and never turned up and still 6 months later I have ongoing dispute and they ignore my correspondence.

4 de Junio de 2022

Usuario de Houzz-437785944

My Corner Garden furniture sofa set arrived utterly trashed by the courier company, the cushions were all totallysaturated by rotten water as the courier company had left the pallet out in the rain for over a month. I understand that this is not White Store’s fault however they have done absolutely Nothing to rectify the situation. They have left me with a furniture set that isn’t useable. They have fobbed me off for months that replacement cushions will be shipped and they have still not arrived. The company have nearly £2000 of my money and I have not had a functioning garden furniture set for over three months. I have called the company over 10 times over the months and each time I get told that the replacement cushions will arrive imminently. They never do. I have finally given up and asked for a full refund. This company is absolutely awful, save your money and go elsewhere. The mark of a good company is how they deal with things when something goes wrong…this company haven’t dealt with it at all, they have just enjoyed having my money and not rectifying anything.

14 de Enero de 2022

Usuario de Houzz-715145135

I thoroughly recommend this company . Ed and Garry delivered our furniture today and were incredible

24 de Mayo de 2021

Usuario de Houzz-841692735

The delivery service was very poor. Waited for delivery on the agreed day with the courier and they didn’t turn up. They promised delivery before noon on the next day and turned up at 6.15pm with the items ordered loose in the back of a van not on a pallet as described on Whitestores web site. One item a 2.8 metre table was very heavy, the van driver was on his own so I had to help with lifting this out. I believe lifting this item would have been difficult for an elderly or less physically able person.

18 de Mayo de 2019

Usuario de Houzz-603894368

Go to Homebase, friendlier, cheaper and this company won't price match. I visited the new Windlesham store this week and I was left VERY unimpressed. Firstly their website states it's in the old Wylevale garden centre. It's not. It's in a warehouse at the back of the carpark. When I mentioned this to the member of staff when I finally located it, I was told there were 4 clear signs and he implied I was blind. Yup a great sales technique for someone wanting to spend over a £1000 on garden furniture. However it took a good 20 mins of me wandering around to get any attention what so ever. It would appear a mother with a toddler in tow doesn't classify as a valid customer worth your salesman's time. I was peeved but liked the furniture, so went back with the well behaved toddler and my husband today. Again I was COMPLETELY ignored and the second my husband came off his conference call he was smothered in attention. We really liked a set but realised it was over £100 cheaper at Homebase and when we asked if they'd price match they said yes but not Homebase, turned on their heel and stomped off. If customer service is not high on your agenda fill your boots, but I'd hate to deal with these guys if anything went wrong.

5 de Abril de 2019

Helena H

We love our furniture, service was excellent and we just would like a proper spring/summer now. Highly recommend for quality, comfort and service.

17 de Abril de 2018Última modificación:17 de Abril de 2018

Alberto Gandolfi

The delivery of the products was left kerbside; nobody told us the packages would be in the street, unattended and blocking the entrance to the property. Horrible customer service: when confronted, white stores said deliveries were carried out by an external provider and so they took no responsibility for it (as if they werent the ones who chose who does logistics)

16 de Abril de 2018

Comentario de White Stores:

Hello Alberto,

You have left us a review on Houzz, a platform that you have not ordered through.

Actual Project Price Range: £699.00.

As you have left us the same review on Google, I shall give you the same reply:

"For all orders placed on our website, customers can select different delivery options at checkout. The delivery option does state that it is a Kerbside Delivery. It also shows a picture of a pallet. You were also upgraded to a Specific Day Delivery option free of charge as you requested delivery on April 16th when you returned from your travels.

Apologies that you are not satisfied with this delivery option but this is the logistics we can offer due to offering delivery free of charge.

With regards to your comment saying we took no responsibility for it, you called us with your complaint and we offered to collect the goods and rearrange delivery on our own vehicle free of charge, to which you declined and asked us to collect the goods and refund you. This was also agreed with us and we arranged for our courier to come back and collect your order, to which you refused and advised you would keep it."

I've attached a screenshot for you, showing where it says "Standard Pallet Delivery" & "Kerbside or nearast hardstanding". This is the free delivery option you selected at checkout.

Kind regards,
Rob

Suzanne Pegrum

Cannot fault Whitestores with the wide range of furniture and knowledgeable staff they have. They helped me with every aspect and my garden looks fantastic.

7 de Diciembre de 2017

amyleveridge

Whitestores had the best selection of furniture that I could choose from for my garden. The help and service I received from start to finish was 2nd to none. Thank you!

3 de Diciembre de 2017

Karen McD

Had a mishap with delivery which was handled exceptionally well by White stores. They very generously gave me a 'gift' and realised the true importance of customer relations being a small (ish) family business

12 de Agosto de 2017

James W

we went to all the local garden furniture showrooms and nothing compared to the range, service and price offered at White Stores. delivery was made quickly and we've already enjoyed using it with family last weekend!

5 de Mayo de 2017

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1 álbum de ideas

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4 comentarios

Comentado: Outdoor Furniture CoversGood Afternoon Thank you for your email. I regret to inform you we do not have a cover that size. Unfortunately, the Width is to small for any of our covers. Kind regards Whitestores.

30 de Agosto de 2018

Comentado: I need just top glass for this tableHi Gelu, At present we do not supply this glass individually unfortunately

2 de Julio de 2018

Comentado: have you got this in another colour.?Hi there, no this is the only colour. Whitestores

31 de Marzo de 2018

Comentado: is this available in grey.Hi there, Yes, this set is available in Grey. White Stores Sales

30 de Marzo de 2018

White Stores