UR Modern Furniture

I ordered a bed, two night stands and bed pillows from this store on December 22, 2017. The charges hit my credit card IMMEDIATELY, but I received no type of order confirmation or email. The store's website notes that there are limited customer service hours. Finally, after Christmas, I was able to reach the store to confirm that my order was received and to ask about shipping. The shipping information provided was vague...along the lines of...we're working to find the best shipper...we'll let you know when we do. Finally on January 5th, the order was shipped. This store does not offer white glove delivery, so I paid for delivery to the room. All boxes finally arrived in tact on January 15th. The bed was not damaged, but both nightstands were. I contacted the store immediately and was told that the damage occurred in shipping, was not the store's responsibility and that the store would "see what they could do" for me. Long story short, I was eventually told that Rosetto (the manufacturer, not the store) would replace both night stands and make a claim against the shipper, and that the night stands would be shipped to me on/about January 25th, 2018. When I didn't hear from the store about the replacement night stands on January 25th, I contacted the store yet again and was told that the shipment was "held up in customs" and that what happens in customs is beyond the store's control. This store has not been particularly helpful, doesn't understand customer service and has treated my purchase casually. I still don't have the nightstands that I paid for more than a month ago. Buyer be careful.

I purchased a mattress (Sealy Posturepedic Hybrid Silver Plush - King) from Modern Expressions on December 31, 2016. Not only was Gareth very personable, but he was also very accommodating in terms of price on the mattress when I informed him that I had found another vendor who was selling the same mattress for a lower price. Even though Modern Expressions already had fantastic pricing on this mattress, they agreed to match the other vendor's price, which I greatly appreciated. There was a bit of back and forth when it came time for the logistics and trying to schedule a delivery, but I believe this was more a hiccup on the side of the freight company that was used for delivery and/or the third party that Modern Expressions uses to coordinate with freight carriers, and not Modern Expressions as Gareth was very clear that the mattress would not go out for delivery until the week of January 9, 2017. I was finally able to contact the freight company and schedule my delivery for January 16, 2017. Even though there was a bit of time between the time of purchase and the time of delivery, for me, the wait was absolutely worth it to have a wonderfully plush and luxurious mattress at such a fantastic price (the local store of a large mattress chain wanted twice what I spent with Modern Expressions). Andrew even called to follow up and make sure that I received my order, which I was very happy to confirm that I had. I would definitely purchase from them again.

Best experience I had!! Very professional company ,great prices and excellent quolety my orders delivered on time, thank you very very much!

I have worked with UR Modern Furniture for the past year and have purchased products for a handful of clients this year already. I have found all items to be quality modern furniture for a great price and have had great service including delivery times. No complaints on this end and will continue to purchase from here!

We strongly recommend all consumers avoid doing business with this company. We are extremely disappointed with this seller. He sold us a defective bed with significant misrepresentations of the product size, material, and quality. We provided him with evidence in photos and screenshots to support: 1) critical product defect (that prevented assembly), 2) incorrect reporting of the product size, and 3) deceptive marketing of the product as "refined wood" when it was actually particle board and plastic. He accepted all of these as factual though he refused to process a refund, arguing that we were experiencing "buyers remorse." He initially insisted that we would have to pay a restocking fee and pay for shipping and he has since broken off all communication and refused to supply a shipping address for us to even send the bed back to him.

Excellent service from this merchant! We had a little hiccup during the order process and he made everything simple and painless.