Kitchen Island King

We ordered a small kitchen island on May 10, 2019 for about $500. The website said it takes about 3-4 weeks for delivery. They did not even send a reciept by email, but did process my payment through AMEX. It is now October 5, 2019 and it has not been delivered. I reached out on August 16, 2019 through the company website and they said it is in production Three further attempts have offered not response. If you call the company, a message says contact them though their website. I would avoid this company - it seems we are out $500.

My wife and I looked all over the place for a cool kitchen island to install after moving into our new home. We wanted something different and high quality that would last a lifetime but couldn't really find anything locally. We are in the remodeling and interior design business so we knew exactly what we wanted and finally found it at Kitchen Island King. Delivery was as expected and our new island looks better in our home than we even pictured.

Update: The company has since reached out and been much clearer with communication this past week, and have also offered a partial refund for the trouble, which was much appreciated. I wanted to add stars for great customer service, even if it did come a bit late. I would just suggest that they inform customers if pieces are out of stock at the point of purchase, if possible, or at least as soon as they can with specific dates they expect the pieces in, etc. Lucas has been helpful this past week and hoping the piece will ship very soon. Will update again if anything changes positively or negatively! Original post: I've had a terrible experience with this company. We ordered a piece almost a month ago and were charged for it. It didn't ship so we've been calling weekly for updates. (I first emailed, which no one bothered to return.) First we were told it was processing and would ship "soon". Last week I called and was told it had been out of stock (which we were never informed of) and that they now had it in stock, so we should expect to receive it this week. I asked if he was sure it was now in stock, and Lucas answered a definitive "yes." Today my husband called since we still have no shipping notification, and was told it actually isn't in stock, and won't ship until NEXT week. In the way of customer service, they offered nothing except the chance to cancel our order. He also told my husband we wouldn't be charged until it was processed and shipped, but we were charged June 22 when we ordered it and it's definitely sitting right there on our credit card. We have been lied to twice now, and offered nothing at all in the way of trying to make up their repeated mistakes and our time lost. Would not recommend.

Great selection of Kitchen Islands and accessories. We ordered an island for one of our customers kitchens and it arrived in a timely manner. They were very courteous and prompt with returning emails and phone calls. Will definitely use them again in the future.

Outstanding experience working with Kitchen Island King. We ordered a small kitchen island and it shipped quickly and looked way better in person than it did in the photos.