DCG Stores

Their customer service is atrocious! Because of COVID, they do not take phone calls? That seems odd in and of itself. It took three deliveries to get the table. Not sure if that was a FED EX problem or DCG, so I gave them the benefit of the doubt. Then the table I ordered was advertised as a table with a self- storing leaf. When it came- this was not the case. This was the primary reason I ordered this table, so I immediately tried to make contact. I sent three emails, with screenshots of everything, including images and my order number. Eight whole days later, I received an email from Ashley telling me she needed photos an images, as she had no idea what I ordered and what the problem was? I am donating the table if they do not pick it up in 48 hours. Not only do they falsely advertise, but their customer service is the worst. I will never order from them again.

I ordered from this company straight from their website. I ordered a futon frame with arms, a 10' futon mattress and two pillows. I chose this company because they had good reviews and they promised to deliver within one week. This was over 1 month ago. They sent me an email stating that the frame was on back order and that they would get it to me as soon as possible. I received the two pillows on October 2nd. Then on the 3rd I received the frame and the arms to the frame. I have yet to receive the mattress and nobody will return an email. Their customer service number has a recording that states you must email the company but NOBODY RESPONDS! I have sent 3 emails and I have yet to get a response from anyone. I am so disappointed and I wish I would have just ordered through Amazon. I paid almost $700 for a paper weight that just takes up space. I am so tired of sleeping on the floor and I do not even know what to do at this point. Dont order from them you will regret it!

I purchased the Stanford Futon Set, Frame, 8" Mattress, Khaki, Queen set from DCG Stores and I am very impressed with the quality and feel of my new set. The shipment arrived on the scheduled delivery date, and the customer service is excellent! I would recommend DCG Stores to anyone looking for tasteful, good quality product, on-time shipping and great customer service!