Burleson Home Furnishings

I would love to review the furniture I ordered over 2 months ago, but it still has not arrived. 1) Ordered on 10/23 2) For some reason they didn't even confirm payment received until 11/2 3) We waited 4 weeks (lead time was 2-4 weeks for delivery) with no word from anyone on the status of the shipment. 4) My wife emailed customer support the last week of November, and the reply we got was "The item will ship in the next few days". We waited another week with no other update. My wife emailed support again and there was NO RESPONSE. 5) I finally called in to see where our furniture was that we ordered 6 weeks earlier. The support rep who took my call tells me that for some reason the item had just been sitting on a pallet in the warehouse this entire time and they would ship it out ASAP. With not so much as an apology considering we paid $830 for an item on 10/23 and it was now a week before Christmas only to find out that although our payment cleared on 11/2 nothing had even shipped yet. We finally got on ETA of 12/20. 6) 12/21 I called in and spoke to the guy in charge of lost shipments. He was on his way home for CHristmas but said he would check his lap top at home and text my cell phone that evening with a status update. He NEVER TEXTED. 6) It is now 12/27. I have had to call Burleson multiple times in the last week in an attempt to track our shipment. Ended up on the phone with their carrier BROKER the day after Christmas, who handles shipments between carriers, who told me it wasn't tracking correctly. So I called Burleson back AGAIN, spoke to the guy who never texted the Friday before, and he told me the shipment was missing and he would have to resend a brand new shipment out that day. And that we would receive a new email with new tracking. 7) That email never came in and I had to call in AGAIN just now to get a new email sent with tracking number. The way this company handles shipping is atrocious. I found out they basically DO NOT TRACK SHIPMENTS ALL THE WAY TO THE CUSTOMER'S LOCATION. Once a shipment gets handed off to a local carrier, they consider the matter closed. Which is a joke. The local carrier isn't their customer. I AM THE PAYING CUSTOMER. THIS COMPANY SHOULD BE TRACKING SHIPMENTS ALL THE WAY TO THE END CUSTOMER. We are still waiting for our piece of furniture to arrive. It will be sometime in January before it arrives at this point. We placed our order 10/23. Ridiculous.

Very disappointed that after waiting almost 8 weeks for my file cabinet, Burleson rep canceled my order in transit and hung up on me because he did not like my concerns with trying to get a tracking number. Don’t comment before you get your order.

Excellent company! Their furniture is always in perfect condition and ships ahead of schedule. Can't find a better value anywhere!

Excellent retailer...high level of integrity and customer service with a great working relationship with manufacturers. We are very glad to have them as a part of our family and to be a part of theirs!