Summit Granite Usa LLC

Summit Granite was recommended to us for our kitchen countertop replacement. At, first glance, we were impressed with their selection and projected completion timeline. That’s where the positive review ends. Here’s the summary of all the issues we experienced: - initial installation date pushed back the day before scheduled to install - countertop not cut correctly for stovetop and sink cut outs (error with tech who measured, employees who cut the stone at the shop or installers)???? Installers had to cut stone in our kitchen creating a dust bowl throughout our home - stone placed incorrectly on one countertop (flow of pattern) adhesive adhered throughout top of countertop, spent hours gently scraping off - missed silicone sealant in an area - significant damage to drywall/wall - sink countertop not centered under kitchen window - bracket under sink moved by installers, limits our ability to completely move the faucet Upon completion of the install, I clearly communicated our concerns with our salesperson, who scheduled 2 separate appointments to come out and did not show up to review or discuss. I then alerted the owner, who listened to our concerns, but was unwilling to resolve the issues (sink not centered was our primary concern). Overall, I would suggest you steer clear of Summit Granite as their lack of communication and general disinterest in customer satisfaction seems clear. Their concern is their financial gain.

I am extremely pleased with my new granite kitchen counters. Summit Granite was very easy to work with and the entire process was less than three week, including me changing my mind twice regarding the slab of granite I wanted. It is fascinating to actually pick out your own piece. Kelly was extremely patient with me and even had the guys move one slab so I could look at the piece underneath. Dustin and Austin were very professional in installation and clean up and during measurements and installation I feel I was kept informed on potential problems and given options with pros and con to help make a decision. I would use this company again and recommend their services.

Summit Granite was an absolute joy to work with. Great selection of product and exquisite fabrication. Installers were fantastic and were professional and kept the work area clean. They showed up right on time and were polite and professional. Overall a fantastic experience!

Summit Granite did an exceptional job in my parents' kitchen and basement. It was a big WOW when I saw the place. It was a big project and my parents were extremely satisfied with their experience as well as the outcome that they asked me to write the good reviews on their behalf because they don't know computers. "The staff were very professional, the sales rep, the installers and the manger. They were so helpful from the moment we walked in. From picking out the stones, the measurement, pricing, to the installation, everything was done in a timely manner. After sale service was satisfying and prompt as well. They patiently answered all the inquiries and quickly took care the concerns that we had. Our kitchen and basement now look 10 times better than they were." I will eventually need to replace the countertop in my home. My parents highly recommended Summit Granite. I will share my thoughts after the job is done at mine. Based on the experience my folks had with them, I believe I won't be disappointed.

Dealing with Summit Granite the last 6 weeks have been a complete nightmare. The owner (Jenny Jiang) is not only unethical but lied to us on numerous occasions. This company installed granite in a poor manner and it was done to cut cost. When I called and spoke with numerous employees in this company about my dissatisfaction, the owner (Jenny Jiang), came out to our house. During her visit to our house she agreed that the granite was not installed correctly and agreed to fix it. On 6/30 Summit Granite came to our house to install two new slabs of grant but these two slabs did not match the originally installed granite. The installer agreed these were a mismatch and immediately called his supervisor. After much back and forth I once again spoke with the owner (Jenny Jiang) and she agreed to install new slabs and promised that they would be from the same bundle and therefore a better match. Yesterday (6/6/17) the installer showed up and once again the granite does not match. However, this time the owner told the installers to install it anyway. I talked to Jenny (the owner) at great length and she said this was the best they could do. This service, unethical behavior is unacceptable. I wouldn't use this company again if their service and product were free!

The Summit staff was very helpful in choosing our new counter top. Jenny found us the prefect granite to pull our kitchen together. The installers were professional and courteous.

They did a good job. Helpful to pick out style that worked, provided samples, and did extra work to install.