Lyon & Billard Lumber Company

Be careful when using this company for your project. I did a deck starting in early October, they delivered my material end of September. We ended up not needing a ton of trex railings because my bottom deck was low enough. I told the rep I didn’t need them, and he insisted all returns happen all at once at the end of the project. With that being said, they dropped off additional trex flooring at least 3 times during my project, that they could have taken the railing. I told him the railings were outside in the elements and he insisted they would be fine out there, and they would take them back. I got my frame inspection done about end of November where again he said I didn’t need railings. So, I called the Meriden location (by accident), to reassure myself I can return the unused ones, and they said they wouldn’t take it back if the boxes were not perfect. I was in shock seeing as this was not what I was told in the past, so I called Cheshire and told the rep what Meriden said, and he reassured me that they do not operate like Meriden, and that once the project is done, they will pick up all returns all at once, and that the railings are fine outside. End of project is here, the boxes are faded in spots, somewhat wet, and the rep emails me, we will not take those back. My stomach dropped. The rep told me he would pick them up to look at them, nobody showed up. I then called them to find out from somebody else nope we won’t take them back again. They weren’t even going to tell me they weren’t coming. After much back and forth, and ignored emails, the manager assured they would pick up the railings and look at them. The supplier came and looked at them and would not take them back. I tried to sell them, and it didn’t go well. I asked him many times if I should move them into the garage, and he was adamant they were good to go outside. In the end of this, I ended up getting a partial refund, 80%, and they kept the taxes paid also because the railings were on my lawn past 90 days. This was disappointing to hear also since they could have been picked up long ago. There was a 20% restock fee that we were never told about but accepted for our sanity since it was on the paperwork apparently stuffed in the unused pallets. The refund was acquired by a family member that went there, demanded another supplier rep come, and had to set this straight because they were ignoring my emails. One thing I can admit is my project generally took way to long, but this doesn’t make it right for them to mislead me for months with false information. The whole experience was grueling and stressful.

Lyon & Billard are the go-to company for building materials in the Cheshire and Meriden area. They are very professional and have great choices.

Very Professional and Friendly Staff. I needed to find some replacement sliding doors, and the folks at Lyon helped me find out what I had so I could order the same exact color and model. These guys made it easy. Thank You