A Couple of Naylors

I have used a Couple of Naylors several times in the last couple of years. They did a kitchen tweak of cabinets and paint and a complete overall of my bath. They've dubbed several other smaller projects for me too. I cannot express the blessing they have been to my life. Honest, hard working, they go above and beyond the expected. I'm so thankful to have found these two guys. Value and quality in wonderful men!

We used Andy and Doug for a small bathroom demo,and partial remodel. We replaced tub and hardware, removed a plastic surround with white 6x6 tile, new toilet and ceramic tile flooring. Initially I was pleased. They came as expected, they demoed the bathroom very quickly and immediately started getting to work with getting the new bathtub and new hardware up. Andy even removed some of the wallpaper in our bathroom even though we did not ask him to do it. they are very nice guys and I enjoyed working with them, they were honest I felt like I could leave the house and let them work and I wasn't worried but they weren't going to complete the job. so there were definitely some pluses. we may have just caught them during a very difficult time they had to have a recent death in the family and Doug had an accident where he was injured during the. where they were doing work in our house. this could be a one-off but once the tile started going up we started seeing problems. while they both seem to be knowledgeable about the processes of how the tile goes up, it seemed to be kind of a sloppy job. we had a lot of issues with tile on the shower wall not laying flat so it had kind of a wavy appearance and a lot of that we just kind of accepted because we don't want our bathroom torn up again. there were lots of tiles that were not square my husband asked them fix many of the tiles that were not square. when they came in to look at them they seem to not know which ones we were talking about. even though we sent pictures and you could see that there were tiles that were clearly not lining up. Doug did the demo, and redid some of the tiles, but immediately we saw that many of the tiles were chipped and had bleed marks in them. when we emailed him about this he basically said well that's the risk you take when you do a repair. they did come out and fill in some of the grout and everything but they basically told us it since we didn't tell them immediately ( we did but they kind of ignored our emails for several weeks) that there was really nothing they could do short of tearing up our bathroom again and I just didn't want to do that. so we decided to just live with the chipped and messed up tiles. Also, when we asked them to replace the hardware we purchase a faucet and shower head set, but we ask them to use the shower head that we are currently using because it had a hand sprayer that works well with the kids and the dog we'd like to still use it. but that we wanted to keep the shower head that goes with it in the event that we sell the house. They kept it. When we couldn't find it we asked Doug if he knew where it was at and he said it was probably in his truck. And he didn't think that we needed it, and so we explained no we did want it back. But we never got it back. So that was a little bit irritating also. Overall, I think they did okay for the price. however I don't think they're necessarily tile experts, I think they're just a couple guys who know how to do tile so you just have to take that for what it's worth. in the other areas like in the replacement of the plumbing and and what not I think they did a fine job. and even the flooring was fine and acceptable, it's just when they went vertical with the tile it seems that's where we got into issues. Pros: I did feel like they were honest with us in terms of they said they were going to come, they did the work. I felt comfortable being there with just myself and my kids. they were flexible about start time so that I could get my kids out the door for school, things like that were a bonus. Doug was extremely helpful, with some other issues he cleaned out one of the drains in my basement and he was very helpful and helping me with that which wasn't even part of the project. Cons: once there was a problem it seemed that they were very avoidant and irritated with me and my husband. they would take weeks to respond to emails, after several follow-ups it took months to get the repair, and then they kind of avoided us for a long time before they finally came out the third time. But they did eventually respond I guess, and they didn't have to because they were already paid.