SERVPRO of West Palm Beach

Be very cautious with this company. We suffered a slab leak in our townhouse is about 500 feet of laminate flooring and baseboard. We called Servpro and they were very responsive, coming out the next day to do an evaluation. However, they would not start remediation until we could provide them with an insurance claim number. That should’ve been our first point of hesitation. We were told repeatedly that “we will work directly through your insurance and your insurance should cover this”. They were very reassuring and did fine work. After three days, our house was dry and ready for repairs. Those three days were billed at $5700. That averages over $11/sqft for a relatively modest leak. Unfortunately, this used up a large portion of our insurance coverage. Our insurance paid us for the repairs we did, and then there was no money left to cover the water remediation. Unfortunately our insurance company was also incredibly delinquent of informing us about this. Fast forward two months later- I receive an email between Servpro and my insurance company on which I am cc’ed that says “we will be entering collections and placing a lien on the home in six days”. Apparently there had been much back and forth between Servpro and our insurance company and no one had bothered to tell us. When I called Servpro the responses included “I don’t care where the money comes from I just need a check” and “it sounds like you’re problem is that you’re underinsured”. They also would not budge on the six day timeline to start the liens and collection process, despite the fact that I had not been sent a bill or notified that my insurance company wouldn’t cover it. They also acknowledged that they had not provided me with any sort of written estimate and stated that this was industry standard to not provide estimates. Had I known that Servpro was going to grossly overcharge my insurance to the point that my coverage was used up before repairs were done, I would have made different choices both about mitigation and about repairs. As it stands, I am out 5k because I don’t have the time window to adequately fight this without a lien being placed on my house. Here is my overall impression: 1. They respond quickly and do fine work 2. They overcharge and do not provide written estimates as they likely are covered fully under most people’s insurance policy and therefore most people never even see the bill 3. My experience with the billing department was poor. Ask for a written estimate and know your policy limits!