Paul Davis Restoration - Jacksonville

Paul Davis Restoration didn't confidently do the job to remove and install 400 Sq ft small room floor with vinyl plank (lvp) and baseboard. They were referred by the insurance company and I paid the deductible. Their project managers are unknowledgeable, unskilled, and didn't show up as scheduled. They gave many excuses delaying the process for months. Also, they are very expensive compared to other contractors. My resolution: I went order the vinyl plank (lvp) online, it was ready to be picked up in 2-3 days and I had the other flooring company do it instead.

I cannot thank the team members of Paul Davis enough for the wonderful work they are doing at our house! All of the team members are professional, courteous, and go out of their way to help the customer get back on track to a normal life after a disaster strikes. We had mold in our closet after Irma caused damage to our roof. The team did a terrific job of taking care of the damage and restoration of the ceiling and walls, and I got a beautiful floor as well! The Project Manager went out of her way to please! I was so impressed with this company, that I requested them again with the insurance company, after I had a water pipe break in my downstairs bathroom. The team came through again, and cleaned up the damage. Now, I can't wait to see my downstairs when it's done!

Would not recommend this company - they were sent by my insurance company. Paul Davis sent an "apprentice" and another individual who does not show up on their "team" website - so don't know who he his. They were supposed to identify where moisture was coming from bc of a mildew smell in the front wall of the house. They did not - they spent their time telling me how much they liked the dog and that they had been in houses in much worse shape so I had nothing to complain about. In the process they accessed the attic and broke the drain pipe from the AC in the attic and now continually deny any liability. I had a SMALL stain on the ceiling from the hurricane (water leak from wind driven rain near the fire place), the evening after they accessed the attic the drain pan in the attic was overflowing and we were carrying gallons of water down the attic stairs all weekend because the water was pouring out the ceiling. They state that they did not damage it and that "pipes spontaneously break all the time" (NO, this was obviously kicked or bumped into) - when I called to complain they asked to speak to my husband - because apparently, being a woman I was not able to speak intelligently about a broken AC drain pipe. They refuse to take ownership, never offered to send anyone to assist with the broken pipe - however, ironically, their "emergency management" director did call about A MONTH later to see if he needed to send a plumber to fix the pipe - a MONTH after the break - NO, we got it fixed. if I had waited a month for them to respond the entire ceiling would have collapsed. I now have a 4x8 ceiling panel that needs to be replaced instead of just a small spot that needs to be painted from the original water spot. Again, they refuse to do anything to rectify the situation. Their owner stated that they cannot afford to fix everyone's house - i guess he means they cannot afford to fix everyone's house that they mess up So they just walk away. Told me I would have to hire another company to repair my ceiling. (from damage their employees caused) Lousy customer service. I am angry and frustrated every time I talk with these people. Will be writing a letter to the DBPR and the insurance commission. And will copy any and all of the insurance companies I can that might use them. Cannot warn you enough. AVOID THIS COMPANY LIKE THE PLAGUE - I would not use these people or let them into my house ever again. Trust all the one star reviews.

Stay away from this company!!! Not only did they provide inferior quality work, they hired unqualified employees and subcontractors! We had a water leak on the second floor of our home on November 19, 2014. We contracted Paul Davis Restoration (PDR) to do the emergency response as well as the repairs to the walls, ceilings and flooring. WHAT A NIGHTMARE!!! They hired inferior subcontractors who improperly installed wood floors and took months to complete it! The wood flooring is glued to the concrete slab. They did not completely remove the old flooring and did not properly level the flooring before they installed the new flooring. They used too much glue in areas which seeped through the planks. The flooring buckled in areas and is uneven throughout. They had to hire a different flooring contractor to inject glue into hollow spots in the floor. Because they used too much glue, the brand new flooring had a residue/haze on it. They used multiple types of solvents and Magic Erasers to clean the haze (and stripped the finish off our brand new floors). Furthermore, when they were trying to remove the old flooring from the slab, they used grinders inside our home without even prepping the areas and trying to seal off the rest of the house. We still have white dust everywhere!! After over 4 months of dealing with this, their offer was to tear the flooring out and start all over. There is no way we could put our family through that again (there was no guarantee they would do it properly or in a timely manner if given another chance). PDR did end up firing the incompetent subcontractor (after they stole a key to our house); however, the management and owners were ineffective at completing the project correctly. They have been a NIGHTMARE to deal with for 6 months. We were supposed to receive a 1-year warranty for our floors - they have not responded to our numerous requests for the appropriate paper work. We are astounded by the lack of Project Management or care at this business. The project took almost 6 months to complete. We are unhappy with the poor quality of the installation and the unreasonably long time it took to complete the work. I would not let them work on a dog house!!!!!

We were led to Paul Davis by the recommendations from several people we trust. They told us that Paul Davis was an ideal choice for mold remediation and reconstruction for many reasons: Paul Davis has been in business a long time. They have a reputation for probity and professionalism. They follow the complicated mold remediation legal procedures for the State of Florida and Duval County. They have a record of successfully recovering residential properties damaged by fire, flood, and/or mold. Everyone is licensed and bonded. They can provide a complete solution for managing a remediation and restoration project from start to finish; and no other contractor we talked to could offer that. We chose Paul Davis because we wanted the most reliable result at a fair cost, not a quick-fix result done on the cheap. Our confidence in them has paid off: During the course of the renovation they encountered and overcame several totally unexpected challenges. And several times the project manager assigned for various stages of the work suggested solutions for unexpected issues that wound up saving us both time and money. So we recommend Paul Davis because we know they will find a way to compete your project satisfactorily, just like they did for us. Happy homeowners Walter & Christa Snow

Paul Davis Restoration signifies quality and exudes customer satisfaction. When a hurricane came through and damaged our patio and upper level recreational room, Paul Davis was first on the scene with a plan to quickly restore our lives and our home. I would recommend Paul Davis to all my family and friends.

On the night of the fire in our home we were very blessed to meet Chris Thomas from PaulDavis Restoration Co. He just quietly appeared and was so calm and reassuring that everything would be ok. He was a Godsend to us! He is VERY professional,caring and kind! Chris was the first introduction to the PaulDavis Co.and every person from that night on has been simply remarkable and extremely professional!! We could not be in better hands. PaulDavis takes care of your damaged home and gives you a sense of peace and comfort that they will fix it back to normal!! We are so blessed to have such a wonderful company and compassionate people working diligently to help us!! We sincerely thank each person that has helped us so far!! Thank you Chris for your calm and reassuring compassion during a difficult time in our life. Thank you PaulDavis Co.for hiring the best people and sending them to us!!! Sincerely, Thomas and Sue Moore.

Last year right before the holidays got into full swing I had a main water line to my sink in my kitchen break causing the house to suffer water damage particularly to our hardwood floors. It could not have been worse timing as I had just had two back to back surgeries, had some health issues I was trying to deal with while working, the holidays were upon us and our son on his way home for the holidays. Paul Davis made a stressful situation as painless as possible. They took on all of the planning, mitigation and executed all of the work from drying, helping us pick out product, moving us out, replacing and fixing what was needed and moving us back in. They did this in a timely, efficient. affordable and most importantly in a thoughtful and caring manner. They did a great job working directly with our insurance company. They took time to listen in a compassionate and caring way to better establish what was important to us. They were respectful and mindful of our crazy schedules and handled our belongings with care. They are more than a restoration company by the time the job was finished they were like family. Their staff is top notch. They are incredibly knowledgeable, professional and friendly. True experts at what they do. Not only would I recommend them I would absolutely use them again if needed. Words cannot express how grateful we are to have had the pleasure of working with Paul Davis Restoration of North Florida's team.

First I am a retired Vice President of The Walt Disney Company. That does not mean anything of itself, but it means I am used to things being done correctly, or else they get re-done. I have high standards and I never give out a "10" on a survey because there always is room for improvement. I am very pleased with the work performed by Paul Davis. The project covered four rooms and foyer and everything went well. I found the Paul Davis team to be very friendly and hard working, and more importantly they did a good job. I had some columns added, and instead of "big box" kits, the work was all custom -- and it looks like custom work. I also must add that they were on time, and every thing promised was delivered. I strong recommend Paul Davis, you will be happy that you chose them,

I had a slab Leak after the clean up I had to replace my Kitchen cabinets. I called and they made a prompt appointment. (I have had experiences with other so call professionals who have cancelled, came in to give me a quote and never got back with me.) Not Paul Davis From the first person and all the staff from this company were very professional. Each individual I dealt with always answered my questions in a respectful, friendly, professional Manner. There were a few items that had to be done that was not visible they dealt with my insurance company. If you want a professional crew give them a call.

They did the contents restoration of our house flood and did a very good job. They were recommended by the insurance company. They are not the cheapest firm in town but if you have homeowners insurance, I would certainly recommended them

They did a wonderful job of restoring part of our house after a flood! Everyone I dealt with was professional and friendly! I would highly recommended Paul Davis Restoration in Jacksonville.