Residential Lighting Magazine Industry Leadership Award Architectural Products Magazine Product Innovation Awards SSL Architectural Lighting Magazine Product Innovation Awards Progress Report from IES (Illuminating Engineering Society) ADEX Awards for Design Excellence
Thank you for reaching out to us.
We're sorry to hear about your bad experience, but we welcome any opportunity to make it better.
Please reach out to us at Internetsales@WACLighting.com with the details of your original order so that we can assist you.
We are terribly sorry to hear you are experiencing a warranty issue with WAC LED your wall pack.
All WAC Lighting electronics are warranted for 5 years.
We ask that you please reach out to the original retailer you purchased from to facilitate the warranty process. If for any reason you cannot reach the original retailer you purchased from, please send an email to RGA@WACLighting.com along with your receipt and we will gladly reach out to the retailer for you.
I'm sorry to hear you had a bad experience with one of our products. The Level is ELV-dimmable and buzzing can be caused by using an incompatible dimmer. We do have a 5 year warranty on most of our products, including the Level. I'll be happy to work with you to rectify the situation in a timely manner. Please kindly shoot me an e-mail at email@example.com (ATTN: Ari). My apologies once for the rough experience. We do place a premium on good customer service. I look forward to being able to turn your negative experience with us into a positive one!
Ari A - WAC Lighting