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Laura Avila Barraza is a Front Desk Agent in Crescent Hotels & Resorts in Birmingham, Alabama from 2011. She is responsible for provides a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction. She is to undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience. She Greets customers immediately with a friendly and sincere welcome. She uses a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provides accurate information such as outlet hours and local attractions. Laura is build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service. Laura Completes the registration process of a person by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. She provides welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
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