Mylen Stairs

These people don't have complete stairs to ship. I bought a stair kit, got it out and started to inventory and assemble. Found I had not hardware nor shim spacers. Contacted them two days later and they said they ship them, a week went by and I contacted them again and they said no they didn't ship yet but they'd put a rush on it.........waited another week, contacted them and Home Depot and they admitted they didn't even have the parts needed in stock so they couldn't ship them but that they'd put a rush on them again guaranteed next days shipping. Waited another week........still no parts. Called them again and they admitted no they still hadn't shipped them. But keep in mind they got paid up front for these stairs. Now to send them back I don't have a crate and these parts all told weigh over 1,000 lbs.!!! What a scam these people are!!!

NEVER buy from this company. I never leave negative reviews online but I just have to for this one. These stairs are not high quality. Mylen Stairs as a company is a horrible company to try and work with when something isn't right. We purchased the Mylen Stairs Hayden Black Interior 60in Diameter Spiral Staircase Kit. When it arrived it was missing so many pieces, probably over 100 missing pieces. On top of that, the balusters are supposed to have pre-drilled holes. They did not come with pre-drilled holes. We were told that it would take 2-3 weeks to receive replacement parts. Over a month later and multiple emails and phone calls from me asking for updates I was finally given a tracking number. Unfortunately, when the package arrived at the FedEx facility near me the notification from FedEx said " Delayed - Damaged due to handling per shipper instructions." I have now sent multiple emails and made several phone calls leaving messages. I didn't receive a single response until I called again and someone finally answered. I was told it would take 2-3 weeks to receive the parts again but they would see if they could do it quicker. I have followed up multiple times and nothing. The initial delay because their staircase arrived with many missing parts cost us thousands of dollars in delays. This second delay is costing us again. This delay will be who knows how long because no one from Mylen will return my phone calls or emails. I have tried to be patient and understanding but this is just ridiculous at this point. Never purchase from this company.