CT Metal Railings

Hey David, we take full responsibility for the issues with your project. You were informed prior to contracting the project that we were experiencing issues getting material and that your project would take longer to complete as this was contracted during the height of the COVID pandemic. Ultimately, we did the work and we took responsibility once you expressed your displeasure with timing even though this was stated to you. We offered you your full deposit back in exchange for our railings back. You declined and stated that you wanted to keep the railings and get your money back. Understandably, this is not how business is conducted. We are still willing to resolve the issue and refund you the money in exchange for our railings back. Let us know if you want to go ahead with this by emailing or calling us and we will be happy to fulfill the exchange. Your railing project has been posted here on Houz as well as we are proud of the work. Thank you and have a great day!