Mr. Appliance of Columbus

Reason for contacting: Refrigerator not cooling but freezer still worked Time Line of Events: 6/19/23: $363.09 paid to repair refrigerator; diagnosed as fan & thermostat. Parts ordered 6/23/23: Returned & Installed parts 6/30/23: Returned again because still not working; diagnosed as heating element. Parts ordered 7/10/23: Returned & installed heating element 7/17//23: Called again because still not working 7/28/23: Returned again and diagnosed as compressor. Paid $207.65 for Freon & part ordered Part arrived and sat at house for 3weeks with me calling & leaving messages to get scheduled. No response 9/2/23, 9/5/23 & 9/7/23: texted technician because no on calling me back. He finally got someone to schedule again 9/15/23: Came to house to replace but the compressor was bent when they opened box so had to reorder again 9/29/23: Came to house again to installed but after disconnecting old compressor and making a mess in my house was told it was the wrong one and they would need to order again 10/6/23: Visit was cancelled because the compressor had not arrived. 10/9/23-10/12/23: called daily to let them know compressor was here and no one answered or called me back 10/12/23: Someone finally answered when i called from a phone NOT listed to me and she said they would get me scheduled and call me back. No one ever called back 10/13/23: Compressor came and the order date on the box was 10/12. 10/16/23-10/23/23: calling daily no answer, leave messages no replies, schedule on website no communication, called corporate no answer. 10/30/23: finally got owner to answer; said he’d call me back end of the day with resolution; never called. . I just want my money back so I can buy another refrigerator at this point. This is absolute worst company i have ever dealt with and will never ever use them again. And i will make sure everyone i know does not either.