Cosmo

I really had a bad experience with our previous appliance from a different brand. I reached out to several companies that I think are the best replacement for our faulty defective unit. Most of the reps on the phone are really transactional, boring and it feels like they don't want to talk at all. Then I bumped into this amazing Customer care from Cosmo Appliance. His friendly and willing-to-help tone convinces me that their product's the best. I asked so many questions to make sure I get what I wanted, I finally decided to give it a go. Ever since then, I'm pleased that I made that choice.

If I could give them 0 stars I would. I purchased a rangehood that is advertised as Ductless. However, you need to purchase an additional kit to make it ductless. I have been communicating w/ them since early May and I still do not have the kit. I have a long email string where they have even told me it was in stock and when I went to order it, it was out of stock. I have already paid to have it installed, I am unable to return it since it has been over 30 days, they keep telling me it will be in stock in 2 weeks, however, it still is not in stock. They did call while I was on vacation to say it was in stock but when I returned and called to order it, I was told they are out of stock. I asked if I could preorder so when it is in stock, they can just send it to me, I was told they would not do that and I will have to keep calling to see when it is in stock. I would not recommend ordering any product w/ this company

Very unprofessional I order a range hood with the glass they send me one with the only steal it has been already five days and they haven’t send me a new one back they’re telling me that I have to send the old one back before they start shipping me a new one I had to pay $100 my electrician who came over 45 miles Do not purchase from them Never They are many other companies that they do respect your money but Cosmo Nop

Beautiful appliances backed by unbeatable warranty. Buying appliances online is very new to us. We were very hesitant about not being able to see the product in person, let alone , purchase a brand of product we've never heard of. We purchased a cosmo range, vent hood, and dishwasher. All 3 items arrived quickly and their design and performance features have exceeded our expectations. No other brand we looked at offered a 5 year warranty on the hood. My wife is very pleased!!

Excellent Customer Service based in the USA. My oven stopped working last month. Sean at customer service took care of everything for me. I am very happy by far with their service and products.

We purchased a cosmo gas range and range hood about a year ago for one of our flips and we were absolutely pleased with the value. We've been referring the brand to our customers ever since and all of them are happy. It has made our job a lot easier being able to cut project costs while still giving our customers what they want. The product looks beautiful in every kitchen and are capable of beyond standard performance. The customer service rep from Cosmo was very patient in helping us select the right chimney extension for a vaulted ceiling we were working with.

I strongly recommend that you avoid buying a Cosmo oven. After 4 months, our oven started shutting off at random times while food was cooking. Many dinners have been ruined. "Customer Service" is all lip service and no action. We have had repair people come to our home 4 times and our oven still does not work. They don't know how to fix it. The parts take forever to arrive. Cosmo customer service told me tonight that they won't replace the oven despite its obvious defects. I haven't had a working oven for over 4 months. I am beyond angry and frustrated. They are proposing to send out someone for the fifth time - someone who actually knows how to work on them. I ended up on this website trying to find the name of the owner of Cosmo Appliances. No luck yet, but I'm spreading the word as I go - avoid this company. They don't care.