CAPITAL CITY APPLIANCE SERVICE

Horrible customer service. Does not value customers at all. I have never been treated so poorly. They have the monopoly on Whirlpool warranties in certain areas, as they are the only licensed provider. Unfortunately, this has forced me to select a different brand of appliances in the near future.

This company is terrible. Bait and switch. Whole process took a month and my refrigerator still isn’t fixed. I wish I would have read all of the other reviews from Google and Yelp. Just terrible. Terry, the office manager is rude and incompetent. They sent a revised quote after having to be called back after the original work wasn’t done properly. Took weeks of waiting. If you have a warranty, demand someone else.

I just wanted to express that I think your technician you sent, Randy, is absolutely outstanding. You have great service. Thanks for sending a great professional to my home. Our washer seems to be operating very well now. Stan Hibler

Awesome job to all involved! Everything was on time, as promised, and exceeded my expectations!!!!!!!!!!!!!! Will recommend to anyone needing their services!

Capital City came out to my house to do a service call on our washer/dryer combo. The technician, Jerry, was very professional and polite. He called ahead before arriving to our house, ran tests and diagnostics on the unit, and thanked me when he left. He also gave me some tips on any potential issues for the future and how to handle those before needing to call for additional service. Additionally the office staff was courtesy and polite and responded quickly to any of my calls or requests. Great experience all around and I would recommend them!

We have used Cap Coty three times over the last five years including this week. Jerry P is the consummate professional. Courteous, efficient and always had the parts we need on his truck. We wish our fridge didn’t break down, but feel lucky to have Cap City when it does!

If I could give them no stars I would. I have unfortunately had to deal with these people for well over a year now as they are the only service provider for Lowes in my area. To begin with their office staff is horrible. They are not polite or friendly. They schedule the appt whenever and don't take into consideration when it's good for you. They just expect you to make time for them. I didn't realize the company was more important than the customer apparently. They have been out to my home multiple times over the past year and a half. They have done the same thing every time they have come out to fix my freezer and the problem keeps recurring. Instead of trying to actually research and figure out the problem they just keep putting a band-aid on it and replacing the ice maker. Let's figure out why the ice maker keeps breaking (DUH!) They are out here about every 3 months (only because it's under warranty and I have to use them) and if Lowes didn't get a discounted rate for their services they would have officially paid more than 3 times what I paid for the entire refrigerator. This last time they were out Lowes finally said "If this isn't going to permanently fix the problem then call us and deem it unrepairable." It's always the same guy that comes on every call so he came out again and took a look and after asking him if it was going to be a band-aid or not (which we both knew that's all it was going to be) he said "I can't tell the future" and refused to contact Lowes all together to give them a report or close the ticket. I'm guessing he didn't want to have to give them that same lame excuse in case they asked him that same question that he obviously didn't want to answer. He wouldn't even give them any report at all so that Lowes could make the decision that it's "unrepairable" themselves. Not only have they been a shady and unknowledgeable company, but they are also just doing the bare minimum so they can keep getting paid by their "big box" customer. They are unprofessional and I HIGHLY recommend skipping them or refusing to use them as your servicer because they are not going to fix your issue correctly; only enough so they can keep coming out for more service calls. Thank God I'm under warranty and it's not costing me anything!! I will NEVER use them on my own of my own free will and I recommend anyone steer clear as you're just wasting your money.

Capital City Appliance has been the repair service company that is supplied under our washer/dryer warranties. They are great! They call to confirm, try to come as quickly as possible, always professional. Jerry is great! He is very knowledgeable of appliances and can make trusted recommendations if you are thinking of buying new appliances.

The two people that I talked to over the phone in the office are very rude and disrespectful. They don't even deserve a star.

Worst customer service experience I've ever, ever experienced from a technician, Greg B as well as his manager John. Unprofessional, arrogant and rude in every sense. What's even worse is that the manager was even more unprofessional than the technician. So after speaking to the manager John, it was clear to me that this was the culture of this business. I've wasted too much time this morning dealing with them already, so I refuse to write anything more lengthy than the fact that if you're looking for quality, customer service don't call Capital City.

I don't even want to give them one star! I purchased a refrigerator 2 years ago and it's now leaking. Of course there isn't a warranty on it now so they talked me into buying a warranty. Then, whirlpool sends Capital City Appliance and they took a look at it and said they would be back out a week later and instructed my family and I not to use the water and ice. So we waited for the next week and they just didn't show up! We called and they stated they would send someone out the following week. Remember my fridge is leaking water!!! Guess what? The following week came and they still haven't showed up and no call at all!! It has now been a month and I still have to wait! WHAT A RIP OFF THEY ARE!!!!!!!!!! Now the leak is now so bad it's completely ruining my hard wood floors!

I have a home warranty and my refrigerator stopped functioning correctly in 2011. Capital City Appliances was sent out to fix the issue. The gentleman was very kind, professional and thorough. I felt comfortable with him and did not feel like he was out to charge as much as they could above and beyond my co-pay. I felt he was honest.