Burrows & Company, LLC

I am giving borrows and company a 2 because the first time they came to my house they did an excellent job. I was very impressed with the owner. I do not know what has happened since then. I waited to write this review because I wanted to be in a coma state when ideas to be fair to the company. When they came to my house I did not know I had Covid it at the time. I made sure I stayed away from everyone and then went and got tested. When I recovered, a contacted them to come and finish the work on our dryer. I can’t tell you how many times they scheduled, canceled, rescheduled, etc. To put it plainly, they never came back to do the job. I had to hire someone else to complete the work. I was extremely disappointed in this company after such an outstanding performance the first time around.

Shame I have to give a 1 star rating and not a 0! Seven weeks ago they came out to diagnose a problem with my washing machine. Problem found and ordered parts. Unfortunately, after 7 weeks of numerous phone calls and always getting the same answer “ we’ll call you when the parts arrive”. Never got that call. I asked if they are tracking the part shipment “let me check and I’ll call you right back”. No phone call. I finally asked for the part numbers they ordered. I ordered the OEM parts, got them in 2 days, had them installed and the problem WAS NOT fixed; misdiagnosed! I am out the service fee and the $60 for parts. PLEASE STAY AWAY FROM THIS OUTFIT. Paying them is like driving down the road throwing your money out the window!

We had Excellent service and customer service. Darryl was very helpful and we would highly recommend this company to others.

Daryl the technician from Burrows and Company just finished my job I couldn't be more satisfied. He was polite and professional.

I was delighted by the quick scheduling and prompt arrival to my house. Unfortunately, that’s where my delight ends. Once I received my estimate, I have not heard from anyone and have not had any response to phone calls or emails in regards to moving forward with repairs or questions about my estimate. They took my $75 diagnostic fee and disappeared. Waste of time and money.

Daryl was great! He came out took photos, confirmed the problem and found the replacement part needed right then. He drove all the way out to Jax the next day to pick it up and drove back to Fernandina the same day to install. He was professional, polite, prompt and knowledgeable. We really appreciate him and Burrows & Company. We would recommend him and use him again.