Autco Distributing Inc

I can’t believe how awful it has been to work with this company. We spent $27K on appliances for an entire kitchen and keep getting the runaround on the hood installation. Had two faulty hoods delivered that couldn’t be installed after waiting MONTHS to even get the installs scheduled. Now...stuff happens and I’m ok with the quality issue of that specific brand (they did order another brand and are saying they will make good on this). My issue is with the complete lack of communication in the scheduling of the install. We’ve been working with them since March 2019–yes 2019! I have to keep checking with them—absolutely NO communication from them! Last I heard, they were ready to install the last week of June. It’s now almost September and not a peep. Sooooo—we reach out AGAIN (I’ve had to follow up with them no less than 10 times) and are told they are still waiting for a part! Absolutely ridiculous! This may NEVER end. And they have been paid in full. Hard to believe that I’m having an experience like this with a mostly subzero/Wolf purchase.