AVCRAFTERS, Inc

I've been working with AVCrafters for many years and have nothing but great things to say about the company and their work. When we moved to our current home a few years ago, we had them come in prior to move-in and install an extensive smart-home and AV system. They were able to work with the existing infrastructure and do a very clean job of running wires and setting up total home control. The company is responsive and proactive around maintenance and upgrades and we love working with them! Extremely professional and high-end work, with great care taken for the property and equipment.

AVCrafters does an exceptional job understanding the technology level and needs of the client. State of the art and pioneering technology are always their priority. They stay ahead of the curve in advancements. Customer service and professionalism is also best in class. Highly recommend.

I chose AVCrafters to install a whole-house A/V control system to replace one that ultimately experienced a hardware failure and was one for which I had difficulty finding reliable customer service. Through the quote process, AVCrafters highlighted their supposed customer service and response time should problems arise. They also ensured me that the control system they would install would do everything that my old system could prior to its demise. Unfortunately, AVCrafters have fallen well short on both accounts. Since my install, I have had repeated problems contacting them and the system they installed lacks functionality that was expected and promised. They routinely take days - and sometimes weeks - to respond to correspondence forcing me to contact them repeatedly just to receive a response. Our project was left incomplete due to the unavailability of a particular product from the manufacturer which was not their issue. However, once that product was available, I had to contact them repeatedly just to get a response to schedule our project finish. And to that request I was told that they were too busy and that it would be a few months before they could get to our project. Obviously that type of response does not make you feel valued as a customer, and it is simply not a customer-centered way of doing business. I found it disappointing that I had to point out the fact that the system we already paid for was NOT complete and should take some priority at the very least before they finally scheduled it. And because of their delayed responses and our schedules we missed an earlier scheduling opportunity. With specific regards to their poor communication, I have told them repeatedly that I need email contact as the first option because my workplace and schedule are not conducive to phone calls and voicemail. These projects can be complicated, and documentation/plans for work should be expected in writing. But, even after several issues with receiving only voicemails and my repeated requests to use email since it's they only way for me to reliably communicate I still only receive voicemails. Again, this is not customer-centric service! Now, we are left with a system that lacks some key functionality that I requested from the beginning of the project and that I was told would happen after "some research" on their end could be done. There is also recurring functionality problem that did not exist prior to their work. And, through a voicemail message no less, I was informed that it would be yet an additional charge for them to try and address both of these issues. That voicemail was several weeks ago - several days after sending yet another email asking - again - that they please use email to communicate so everyone could be on the same page with the issues and plans to address them. See a pattern? Bottom line: I'm disappointed I chose them for our project and would never recommend them. Furthermore, we are stuck with a sub-par A/V control system for which we now have to find a company who will actually provided service for it and hopefully get it working as initially planned.

AVcrafters completely rehabbed our Lite Touch system which was badly damaged by a lightning strike. They did a thorough job at a reasonable cost. The work was performed in a timely way. When issues arose after the work was done, which they always do, particularly with computer lighting and associated software/programming ,they responded quickly and addressed everything that arose all to our complete satisfaction. I would recommend them without hesitation.

I just finished building a house in Boulder. I involved AV Crafters from the archicteral stage. They designed, installed and implemented the control of nearly all the creature comforts in the house: Heating, Air, Lighting, Automated Blinds, All Audio (TV, Radio, Turntable, Pandora...), Security (cameras and home alarm system) and Sound System (Speakers). It has been a total delight working with everyone at AV Crafters. The team is highly responsive, extremely professional and knowledgable.

AVCrafters brought my technology up to date with the highest level of service and professionalism. Dana and his team are a pleasure to work with and ensured every detail I wanted from my system was in place. What a relief to leave the complications to them and have a user friendly system at the end of the installation!

Dana and his crew have been absolutely amazing. Their customer service is truly beyond measure. Dana met with me as many times as I needed to meet and really worked with us to make sure that we were getting everything we needed. During the install they were so helpful and went above and beyond the scope of their service. Dana helped me with internet and phone issues and offered to help with so many things. I know that I will have an ongoing relationship with Dana and I will never need to look anywhere else for AV service or shades (Dana can also help you with any types of shades - integrated into his Savant system or more simply automated). Their products are very high tech and they stand behind everything 100%.

Dana and his team are outstanding. They did a fantastic job on our project from planning through execution. They were very professional, reliable, neat, organized and timely. We would definitely recommend them to others and use them again in the future. Very happy with their work.

AVCrafters has shown on numerous residential projects that they have the technical and creativity flexibility needed to beautifully integrate A/V solutions into custom design situations. I recommend their products and services to our clients often. - Nicole Delmage, BARRETT STUDIO architects Associate

Avcrafters designed and installed our house av, climate control, irrigation control, network and lighting control systems. We found Dana to be extremely knowledgeable in a wide range of technical areas. We particularly appreciate his problem-solving skills and fantastic service at all hours of the day and any day of the week. We are very happy with our state of the art systems and that this project came in on budget.

Dana and his crew are awesome. Dana is always available if we have follow-up questions, really knowledgable and up on the latest technology, and is an all around good guy. He is organized and a creative problem solver, as well.

Dana and John were excellent to work with on this installation . . . everything went very smoothly throughout the job. I'd use them again without hesitation.