Leanne Michael L U X E lifestyle design
Sobre nosotros
Best of Houzz Winner 2014-2020
Servicios prestados:
Bathroom Design, Bedroom Design, Color Consulting, Custom Bathroom Vanities, Custom Built-ins, Custom Cabinets, Custom Entertainment Centers, Custom Furniture, Custom Kitchen Cabinets, Custom Pantries, Custom Table, Design Consultation, Dining Room Design, Entry Design, Furniture Selection, Guesthouse Design & Construction, Historic Building Conservation, Holiday Decorating, Interior Design, Kids Bedroom Design, Kitchen Design, Laundry Room Design, Lighting Design, Living Room Design, Nursery Design, Outdoor Kitchen Design, Sunroom Design & Construction, Universal Design, Full Service Interior Design ~ Specializing in:, Renovation & Management Christmas Decorating Cus, Windows, Furniture & Lighting Outdoor Living & Garden Spac, Short term rental design
Zonas de trabajo
Bonita, Chula Vista, Coronado, Hill Crest San Diego, La Jolla, La Mesa, Lemon Grove, Lincoln Acres, Logan Heights San Diego, Mission Hills San Diego, Mission Valley San Diego, Ocean Beach San Diego, Point Loma San Diego, San Diego, Spring Valley, Tierrasanta San Diego, University City, Rancho Santa Fe, Solana Beach, Torrey Pines, Torrey Highlands, Del Mar, Carlsbad, Point Loma, Mission Hills, Downtown, Coronado Island, Newport Beach, Balboa Island, Laguna Beach, Coto de Caza, San Juan Capistrano, Dana Point, San Clemente, Baja California, Rosarito, Puerto Nuevo, San Miguel Allende, Valle De Guadalupe, Mt Helix
Premios:
Best of Houzz | 2014 through 2022 | Customer Service Best Interior Design | 2014 | Rancho Santa Fe Best Interior & Garden Design | 2012 | Santa Barbara Philharmonic House of Design | 2013 | Orange County Kitchen & Interior Design for Vicki Gunvalson of RHOC
CategorĆa
32 Proyectos
Detalles de la empresa
Nombre de la empresa
Leanne Michael L U X E lifestyle design
NĆŗmero de telĆ©fono
+1 858-761-6287
PƔgina web
DirecciĆ³n
Contact for Appointment
San Diego, CA 92103
Coste medio de proyectos
5K - 5M
Seguidores
Credenciales
My wife and I bought a Tuscan farmhouse style home in Santaluz three years ago. We liked everything about it except the kitchen, which was unimaginative and lacked the high end appliances. We contacted Leanne and she came to our house and described hLeer valoraciĆ³n completa
40 valoraciones para Leanne Michael L U X E lifestyle design
It's been such fun! Thank you, Thank you!
I too enjoyed working with you and Tim to create an interesting yet timeless kitchen for you both to enjoy for many, many years to come! Wishing you both happiness in your new space!
It was and is still an absolute pleasure to help you with this beach house project! I truly appreciate that you allowed me the opportunity to bring color into your world and create a relaxing and inspiring environment for you to enjoy each day well into the remainder of your retirement years. Many blessings to you always!
In this instance I met with the client (the wife of a married couple who is also a business owner herself) for several in-home consultations to go over all the details of her home decor and family lifestyle needs. She made it clear to me that she was in charge of the project and the decision maker. After additional follow up emails, texts and call exchanges the client agreed upon and entered into a flat rate fee agreement which included a standard industry percentage assessment on all custom made and wholesale furnishings and lighting (in no way does this represent ādouble dippingā). The clients husband, and consequently the author of the above review, never came to any of the consultations to understand the procedures and policies of the design process and or to the follow-up meeting with the client to review and secure the contract. Furthermore, this last minute project request was to be completed within five to six weeks prior to the Christmas holiday festivities therefore, the comment made about loss of business is a true statement as my firm turned down several Christmas decorating projects due to the time frame and full attention required to complete this project on time during the same limited time frame.
Given the limited six week time frame we immediately hit the ground running. I even worked on this project in the evenings while in Guadalajara on a buying trip for another client. All the ideas discussed with the client were received positively with excitement. Remarkably, after three weeks of ongoing email, text and phone call exchanges plus initiating drawings for space planning, drawings for custom design furniture and lighting, sourcing for an antique game table on auction sites and Craigslist with the client the clients husband contacted me out of the blue with this statement āmy wife jumped too quickly to hire a professional when she should do this herself and we can purchase more furniture with the money instead of paying youā. In the state of California there is a three day right to cancel a contract however, this cancellation came three weeks after billable work had begun. Although the retainer was non refundable, in part due to all the timely work required on the front end of a design project along with reserving billable time in our holiday schedule, I decided to sacrifice the loss of the scheduled and confirmed project we would not be able to recapture with new business due to the time of year this took place. Therefore, in good faith AND with the goal to remain amicable, my firm refunded the balance of the retainer minus the 29 billable hours that were incurred. How disappointing to see such a falsely accused review by someone who chose not to partake in consultations to understand the procedures and policies of a design plan and contract and who appears to be intent to undermine and damage the reputation of someone who dedicates her career to bringing beauty into the lives of others and who also refunded monies that were not even warranted a refund at all.
In closing, I have learned a very valuable lesson; moving forward my policies will reflect that all household members on the deed shall now be required to attend the initial design consultation(s) and must attend the contract review meeting and shall sign the contract jointly. My firm will now no longer allow one person in a household of two to carry the responsibility of understanding and securing a contract.
Wishing you both many, many years of creating eventful memories within this beautiful space!
It was absolutely my pleasure to come up with something special for your family. I know you all will enjoy cooking and entertaining in this new kitchen for many, many happy and healthy years to come! Xoxo
All of you at Altowood Custom Cabinetry were an absolute delight to work with. Not only did you come in on time and stayed within our allocated budget, You took my design and brought it to life! I have so many favorite areas within this kitchen design and most of them were brought to fruition by you! The carved wood side of the island is my
absolute favorite that I've ever designed, the custom fridge surround to hide an older model Sub zero turned out magnificent, and the more refined faux finish we came up with is absolutely gorgeous! My client is thrilled and so am I. Thank you for being so talented and such a pleasure to work with. Looking forward to our next kitchen project together very soon!
I think this kitchen remodel is my favorite kitchen design to date! I'm grateful for your continued confidence in my abilities and for always trusting my vision. More importantly, I'm delighted that you are happy, especially since we didn't follow the "all white trend" and went with something still light and bright but that compliments the warmth of a Santa Barbara Spanish style with some Moroccan influences of what we've already implemented throughout the rest of the home interior design.
It's been an absolute pleasure!
Enjoy with great pride!
All of you at Altowood Custom Cabinetry were an absolute delight to work with. Not only did you come in on time and stayed within our allocated budget, You took my design and brought it to life! I have so many favorite areas within this kitchen design and most of them were brought to fruition by you! The carved wood side of the island is my
absolute favorite that I've ever designed, the custom fridge surround to hide an older model Sub zero turned out magnificent, and the more refined faux finish we came up with is absolutely gorgeous! My client is thrilled and so am I. Thank you for being so talented and a pleasure to work with. Looking forward to our next kitchen project together very soon!
You are an absolute delight to work with as well... And, I'm over the moon thrilled that I am able to assist you with your projects even from a great distance. To me, good design is good design so, I am more than happy to share ideas and work within any budget because, let's face it.. most of us aren't of celebrity status with incomes to match... so, it's easy for me to suggest alternative (yet, sometimes unconventional) ways to achieve authentic, stylish and mindful looks without compromising the integrity of the homes architecture, design plan or the quality standard of desired lifestyle. I regularly shop antique shops, resale consignment, Craigslist, Ebay, etc... for quality finds to breathe new life into because to me a home looks and "feels" more inviting with layers of thoughtful finds that tell a story, your story, rather than designing with an entire suite of mass produced pieces from a catalog or showroom.
However, with a desire to stretch the clients investment dollars even further, I was able to find several extraordinary (and very expensive) large agave and succulents plants from neighboring farms. These FABULOUS finds were provided at no additional charge to the client instead of assessing a standard mark-up, I passed the savings on to my client.
The rose bushes and few other plants that "died" sadly perished because of burn and shock associated with the fact that the client failed to tell us that she is on well system with extremely high salt levels (which she later produced documents showing the higher than acceptable salt level). I took images of the roses and met with my supplier as well as brought a local grower to the property for his expert advice which was when we learned of the high salt levels.. Even though the client is responsible for all care and maintenance after an installation my wholesale supplier generously replaced all of the rose bushes and some climbing roses as a consession to me, some of which were delivered directly to the client. However, after the replacement climbing rose were delivered the client (whom btw both husband and wife are attorneys) called to say she now didn't want the rose bushes replaced and demanded that I replace with something else, which I did AGAIN at no additional cost to the client with specimens such as mexican marigold, sage, lavendar etc.. More importantly, I expressed to the client that she would need to water her landscape from a different city water source or treat her well weekly to reduce the extraordinarily high level of salt as not to burn the newly replaced plants again. However, a few more weeks passed and she failed to do so, so consequently all the plants perished again.
Even though this client expressed on several occasions that she was very pleased with our installation and the design placement of all the specimens she contacted me again a few more weeks later and asked if we could come back out to move a few items which I graciously did AGAIN for her at no additional labor charge. I have to say.. we truly went over and above to try and satisfy this client but enough was enough. At this point I was feeling taken advantage of.
Furthermore, as a lifestyle designer we offer design in all aspects of the home. What is ironic is that this very same client continued to contact me to hire for more services related to the interior of her home i.e master bathroom and bedroom remodel, guest suite and bathroom remodel, 3 kids rooms, etc.. . However, it was all smoke and mirrors as she was just picking my brain for ideas and using my design plan to source online to do the projects herself without committing to compensation for additional design services. When I figured this out I politely excused myself from the equation and chose not to respond to her inquires any further and frankly, I think this is what this negative review is all about. Why would she continue to ask for bids and ideas if she was not satisfied with our work or customer service (?)
I have all documentation and emails transpiring to and from this client expressing how delighted she was (as well as written praise from her neighbors too) with the installation (see below) as well as a timeline of the many emails asking for bids on further projects. We truly tried our very best to offer this client the best costumer service. I pride myself on extending excellent customer service and always provide more than what is expected.
Sometimes giving everything still isn't enough ~
Photos are attached of the work I provided, in addition this project is featured on my Houzz profile with before and after images. It was such a beautiful installation. It saddens me deeply that she still isn't happy even with all our efforts to please her ~
Thank you for such lovely sentiments. I'm so looking forward to bringing our retro kitchen and bathroom designs to life in your home. This project is going to be such fun. Can't wait!
Much love and laughter ~
Leanne
Leanne
So exciting!
PS... Here are a few photos we took as well ~
49 Ɣlbumes de ideas
Leanne Michael L U X E lifestyle design PuntuaciĆ³n media: 5 de 5 estrellas |
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